Part-Time Customer Care Advisor - Equine Vet Practice

IVC Evidensia Group; Irvine; Remote; GBP 13,000 - 18,000; Part time

Benefits offered by this job

Annual leave

Holiday progression

Family-friendly policies

Wellbeing programs

Learning & development

Discounted vet care

Retail discounts

Job summary

inspiring vet care, the UK’s leading vet care provider, is hiring a part-time Customer Care Advisor for Thistle Equine, Syke Farm in Central Scotland. You’ll be the first point of contact, delivering a welcoming, professional and compassionate experience to clients and their horses.

You will manage appointments, handle enquiries, support client communications and work closely with clinical and non-clinical colleagues to ensure a smooth client and patient journey, Monday to Friday, 5 hours daily.

Qualifications

• Excellent communication skills and a professional, welcoming manner.
• Experience in a customer-facing role with focus on service and detail.
• Ability to manage multiple tasks effectively in a busy environment.
• Collaborative approach and willingness to support colleagues.
• Proactive attitude with openness to feedback and learning.

Responsibilities

• Providing a high level of customer care by liaising between clients and our clinical team
• Meeting and greeting clients and their horses
• Booking appointments and managing the practice diary
• Handling telephone and email enquiries
• Processing payments for services and products
• Managing cash flow and completing end-of-day banking tasks

Skills

Communication skills

Customer-facing experience

Multi-tasking

Team player

Proactive learning

Job description

inspiring vet care, the UK’s leading vet care provider, is hiring a part-time Customer Care Advisor for Thistle Equine, Syke Farm in Central Scotland. You’ll be the first point of contact, delivering a welcoming, professional and compassionate experience to clients and their horses.

You will manage appointments, handle enquiries, support client communications and work closely with clinical and non-clinical colleagues to ensure a smooth client and patient journey, Monday to Friday, 5 hours daily.