Customer Care Advisor (Part-Time)

IVC Evidensia Group; Irvine; Remote; GBP 13,000 - 18,000; Part time

Benefits offered by this job

Annual leave

Holiday progression

Family-friendly policies

Wellbeing programs

Learning & development

Discounted vet care

Retail discounts

Job summary

inspiring vet care, the UK’s leading vet care provider, is hiring a part-time Customer Care Advisor for Thistle Equine, Syke Farm in Central Scotland. You’ll be the first point of contact, delivering a welcoming, professional and compassionate experience to clients and their horses.

You will manage appointments, handle enquiries, support client communications and work closely with clinical and non-clinical colleagues to ensure a smooth client and patient journey, Monday to Friday, 5 hours daily.

Qualifications

• Excellent communication skills and a professional, welcoming manner.
• Experience in a customer-facing role with focus on service and detail.
• Ability to manage multiple tasks effectively in a busy environment.
• Collaborative approach and willingness to support colleagues.
• Proactive attitude with openness to feedback and learning.

Responsibilities

• Providing a high level of customer care by liaising between clients and our clinical team
• Meeting and greeting clients and their horses
• Booking appointments and managing the practice diary
• Handling telephone and email enquiries
• Processing payments for services and products
• Managing cash flow and completing end-of-day banking tasks

Skills

Communication skills

Customer-facing experience

Multi-tasking

Team player

Proactive learning

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Customer Care Advisor to join our team at Thistle Equine on a part-time permanent basis. This role will be based at Syke Farm with potential to move sites if required.

Thistle Equine brings together the expertise of Avondale Equine, The Equine Vet Clinic, and MBM Equine to offer outstanding care across Central Scotland. With decades of experience, state-of-the-art facilities, and a dedicated equine-only team, we support horses at every stage of life—from family companions to elite competition athletes.

How You’ll Make a Difference

As a Customer Care Advisor, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

• Monday - Friday, 5 hours per day, which would suit around school hours

Key Responsibilities

• Providing a high level of customer care by liaising between clients and our clinical team
• Meeting and greeting clients and their horses
• Booking appointments and managing the practice diary
• Handling telephone and email enquiries
• Processing payments for services and products
• Managing cash flow and completing end-of-day banking tasks

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off FTE
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

Thistle Equine, Syke