Equine Client Experience Advisor

IVC Evidensia Group; United Kingdom; Remote; GBP 21,000 - 27,000; Full time

Benefits offered by this job

6.6 weeks' annual leave + birthday off

Increasing holiday allowance

Enhanced family-friendly policies

Healthcare Cash Plan

Cycle to Work salary sacrifice

Learning and development opportunities

Discounted veterinary care

Discounts and cashback with retailers

Job summary

inspiring vet care, the UK's number one vet care provider, is seeking a Customer Care Advisor to join Thistle Equine. The role is full-time, based across three practices but primarily at Brown Egg, Inchinnan, with flexibility to work at all branches.

You will welcome clients, manage appointments, handle enquiries, support communications with clinicians, and help deliver a welcoming, professional experience. The team offers generous holiday, wellbeing benefits, and development opportunities.

Qualifications

• Experience in a customer-facing role with a focus on service and attention to detail.
• Excellent communication skills and a professional, welcoming manner.
• Ability to manage multiple tasks effectively in a busy environment.

Responsibilities

• Providing a high level of customer care by liaising between clients and our clinical team
• Meeting and greeting clients and their horses
• Booking appointments and managing the practice diary
• Handling telephone and email enquiries
• Processing payments for services and products
• Managing cash flow and completing end-of-day banking tasks

Skills

Customer service

Communication

Organised

Teamwork

Attention to detail

Job description

inspiring vet care, the UK's number one vet care provider, is seeking a Customer Care Advisor to join Thistle Equine. The role is full-time, based across three practices but primarily at Brown Egg, Inchinnan, with flexibility to work at all branches.

You will welcome clients, manage appointments, handle enquiries, support communications with clinicians, and help deliver a welcoming, professional experience. The team offers generous holiday, wellbeing benefits, and development opportunities.