Customer Care Advisor

IVC Evidensia; Strathaven; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

6.6 weeks' annual leave

Birthday off

Enhanced family-friendly policies

Employee wellbeing initiatives

Learning & development opportunities

Pension

Discounted veterinary care

Green Cars salary sacrifice

Job summary

inspiring vet care is seeking a Customer Care Advisor to join the Thistle Equine team. This full-time role is based between three practices, primarily at Brown Egg, Inchinnan, with flexibility to work at any branch in Central Scotland.

You will deliver a welcoming, professional and compassionate client experience while coordinating appointments and communications. You will liaise with clinical staff, support operations, and ensure smooth client journeys.

Qualifications

• Experience in a customer-facing role with focus on service and attention to detail.

Responsibilities

• Provide a high level of customer care by liaising between clients and clinical team
• Meet and greet clients and their horses
• Book appointments and manage the practice diary
• Handle telephone and email enquiries
• Process payments for services and products
• Manage cash flow and complete end-of-day banking tasks

Skills

Customer service

Communication

Organisational skills

Team player

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
We are seeking an organised, personable Customer Care Advisor to join our team at Thistle Equine. This is a full-time position based between all 3 practices but primarily at Brown Egg, Inchinnan. Flexibility to work at any of our branches will be required.
Thistle Equine brings together the expertise of Avondale Equine, The Equine Vet Clinic, and MBM Equine to offer outstanding care across Central Scotland. With decades of experience, state-of-the-art facilities, and a dedicated equine-only team, we support horses at every stage of life—from family companions to elite competition athletes.

We Provide

• Comprehensive equine care, from routine check-ups to advanced diagnostics
• Mobile and clinic-based services
• An experienced team of equine vets and nurses
• Local service with national-level expertise

How You’ll Make a Difference

As a Customer Care Advisor, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.
You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

• 8.45am-5.00pm Monday-Friday.

Key Responsibilities

• Providing a high level of customer care by liaising between clients and our clinical team
• Meeting and greeting clients and their horses
• Booking appointments and managing the practice diary
• Handling telephone and email enquiriesProcessing payments for services and products
• Managing cash flow and completing end-of-day banking tasks

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £0 a year
Up to £25,611 per annum

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.