Part-Time Customer Advisor — Training & Growth

newcastle; Chester-le-Street; On-site; GBP 25,000 - 28,000; Part time

Benefits offered by this job

Corporate bonus scheme

Pension scheme

Annual performance related pay reviews

Colleague mortgage scheme

Electric car salary sacrifice scheme

Life assurance (4x salary) and income

Access to financial advisers

Discounts on high street and online

Job summary

Newcastle Building Society is seeking a Customer Adviser for a 24-hour-per-week role across 3.5 days, including Monday, Friday and a half-day Saturday. You will greet customers, process transactions, assist with savings accounts and help the branch run smoothly.

A tailored 12-week training programme supports development, with a focus on delivering excellent customer service in a local, face-to-face setting.

Qualifications

• Excellent people skills and ability to build relationships with customers.
• Strong listening skills and the ability to empathise.
• A natural team player who works well with branch colleagues.
• Willingness to learn and develop new skills.

Responsibilities

• Opening and setting up tills at the start of the day.
• Processing customer transactions at the counter.
• Assisting in opening savings accounts.
• Cashing up and closing at the end of the day.
• Engaging with customers and building rapport over tea breaks.

Skills

People skills

Active listening

Empathy

Team player

Job description

Newcastle Building Society is seeking a Customer Adviser for a 24-hour-per-week role across 3.5 days, including Monday, Friday and a half-day Saturday. You will greet customers, process transactions, assist with savings accounts and help the branch run smoothly.

A tailored 12-week training programme supports development, with a focus on delivering excellent customer service in a local, face-to-face setting.