Part Time Customer Advisor - Broadband Technical (Newton-Le-Willows)

JR United Kingdom; United Kingdom; On-site; GBP 25,000 - 26,000; Part time

Job summary

An established industry player is seeking a Part-Time Customer Advisor to join their Broadband Technical Team. This role offers the opportunity to engage with customers, solving their broadband-related issues while providing exceptional service. With flexible hours and a supportive environment, you will receive comprehensive training to develop your skills. Enjoy a competitive salary with room for growth, along with generous perks like online GP access, family leave, and discounts on products. If you are passionate about technology and customer service, this could be the perfect opportunity for you.

Benefits

Online GP access 24/7

Paid carer’s leave

Family Leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Dental coverage

Qualifications

• No specific experience required; training provided.
• Ability to build relationships and remain calm under pressure.

Responsibilities

• Assist customers with broadband tech-related queries.
• Provide support for both simple and complex issues.

Skills

Customer Service

Problem Solving

Communication

Job description

Part Time Customer Advisor - Broadband Technical (Newton-Le-Willows), Newton in Makerfield

Client: EE

Location: Newton in Makerfield, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Details

Job Views: 3

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description

Long Description

Part Time Permanent Role. We offer 20 or 25 hours over 3 or 4 days.

Why this job matters

Are you someone who enjoys solving problems? If you like gaming or tinkering with technology, you have transferable skills to succeed in a Customer Service Technical role with EE.

Join our Broadband Technical Team in Birchwood, near Warrington. You'll be speaking with customers over the phone, addressing various broadband tech-related queries. Whether it's a simple router question or more complex issues, you'll support the customer throughout.

No specific experience is required. If you're helpful, calm, and good at building relationships, we can train you on the rest.

This role offers flexibility, including scheduling your own breaks, banking time, and occasional home working, to support your personal life and emergencies.

What’s in it for you?

• Starting salary of £25,087 (£12.82/hr), rising to £25,684 (£13.12/hr) after 8 months, plus incentives and bonuses. Pro Rata for Part Time Hours
• Online GP access 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave—up to 2 weeks.
• Family Leave—up to 18 weeks full pay and 8 weeks half pay for all parents.
• Discounts on EE & BT products, saving hundreds of pounds annually.
• Support for career development and progression.
• Season Ticket Travel Loan for commuting costs.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental coverage.

We offer a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?