Part Time Customer Advisor - Broadband Technical (Newton-Le-Willows)

JR United Kingdom; Newton-on-Ouse; On-site; GBP 25,000 - 26,000; Part time

Job summary

Join a forward-thinking company as a Part-Time Customer Advisor in Broadband Technical support. This role offers flexible working hours and the opportunity to help customers solve their broadband issues over the phone. With a starting salary of £25,087, rising with experience, you'll enjoy a supportive environment that values your contributions. Benefit from a range of perks including online GP access, generous family leave, and discounts on products. This position is perfect for those who are naturally helpful and eager to grow their careers in a vibrant team culture.

Benefits

Online GP access 24/7

Paid carer’s leave

Family Leave

Discounts on EE & BT products

Career development training

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Optional Dental coverage

Qualifications

• No specific experience needed; training provided.
• Ability to build relationships and remain calm.

Responsibilities

• Assist customers with broadband tech-related queries.
• Provide support for router questions and complex issues.

Skills

Customer Service

Problem Solving

Technical Support

Communication

Job description

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Part Time Customer Advisor - Broadband Technical (Newton-Le-Willows), Newton upon Ouse

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Client:

EE

Location:

Newton upon Ouse, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Long Description

Part Time Permanent Role. We can offer 20hrs or 25hrs over 3 or 4 days.

Why this job matters

Are you someone who likes solving problems? Maybe you enjoy gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Join our Broadband Technical Team in Birchwood, near Warrington. You’ll be talking over the phone to customers with broadband tech-related queries. You could be helping someone with a simple router question or something more complex, supporting them throughout.

You don’t need specific experience to join us. If you’re naturally helpful, calm, and good at building relationships – we can train you on the rest.

We understand that life is flexible. We’ll support you to succeed, whether that’s scheduling your own breaks, banking time, or occasionally working from home.

What’s in it for you?

• Starting salary of £25,087 (£12.82/hr), rising to £25,684 (£13.12/hr) after 8 months, plus incentives and bonuses. Pro Rata for Part Time
• Online GP access 24/7 via phone or video, fully funded.
• Market-leading paid carer’s leave — up to 2 weeks for those caring for family or friends.
• Family Leave — 18 weeks full pay and 8 weeks half pay in the first year, for all parents.
• Discounts on EE & BT products, saving hundreds of pounds yearly.
• Support to develop your career with tailored training.
• Season Ticket Travel Loan to cover your commute costs.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental coverage.

We offer a great team culture, meaningful support, and opportunities for growth. What are you waiting for?