Part-Time Client Coordinator & Admin Specialist (Hybrid)

Confidential; North East; Hybrid; GBP 19,000 - 21,000; Part time

Benefits offered by this job

Hybrid working arrangements

25 days annual leave pro rata

Pension with matched contributions up

Referral Partner Bonus

Incentives for new business & client

Early finish Fridays

Job summary

Prime Property Surveyors Ltd is seeking a proactive Business Administrator / Client Coordinator in the North East England. This part-time role focuses on coordinating client inquiries, booking surveys, and maintaining strong client relationships.

You will help ensure enquiries are followed up, surveys are scheduled efficiently, and clients receive a high level of service. Hybrid working, 25 days leave pro rata, and pension top the benefits.

Qualifications

• Extremely organised, reliable and able to manage several priorities and deadlines.
• Confident, friendly and professional on the telephone.
• Comfortable dealing directly with clients and following up enquiries.
• Proactive and able to take ownership of tasks.
• Comfortable using CRM systems, Microsoft Office, spreadsheets and email.
• Commercially minded and comfortable helping convert enquiries into bookings.

Responsibilities

• Answer incoming telephone calls and deal with new and existing client enquiries.
• Follow up quotations by telephone and email and help convert enquiries into confirmed bookings.
• Book surveys and coordinate access with clients, estate agents and vendors.
• Manage surveyors' diaries and allocate appointments efficiently.
• Send terms of engagement and monitor outstanding client documentation.
• Maintain accurate client records within the CRM system.
• Prepare and populate client files with the information required by surveyors before inspections.
• Maintain weekly survey, income and workload trackers.
• Monitor survey progress and report deadlines.
• Liaise with clients following inspections where required.
• Support referral-partner administration and tracking.
• Obtain and process surveyors monthly mileage information.
• Assist with invoicing and general business administration.
• Support the MD with day-to-day organisation of the business.
• Help improve administrative systems and processes as the company grows.
• Explain the differences between survey types and communicate the level of inspection and service provided.

Skills

Organised

Customer-facing

Time management

CRM systems

MS Office

Communication

Deadline-driven

Independent

Proactive

Job description

Prime Property Surveyors Ltd is seeking a proactive Business Administrator / Client Coordinator in the North East England. This part-time role focuses on coordinating client inquiries, booking surveys, and maintaining strong client relationships.

You will help ensure enquiries are followed up, surveys are scheduled efficiently, and clients receive a high level of service. Hybrid working, 25 days leave pro rata, and pension top the benefits.