Part-Time Client Coordinator & Admin Lead | Hybrid

Cameron Clarke Associates; Cramlington; Hybrid; GBP 19,000 - 21,000; Part time

Benefits offered by this job

Hybrid working arrangements

25 days leave pro rata

Pension contributions

Referral partner bonus

Performance incentives

Job summary

Prime Property Surveyors Ltd is seeking a Business Administrator / Client Coordinator in the North East England region. This part-time role (~25 hours weekly) offers hybrid working and a focus on client communications, survey bookings, and CRM maintenance.

You will act as a primary contact between clients, surveyors and the business, handling enquiries, coordinating access, and supporting invoicing and admin duties as the company grows.

Qualifications

• Extremely organised with the ability to manage multiple deadlines.
• Confident, friendly and professional on the telephone.
• Comfortable dealing directly with clients and following up enquiries.
• Proactive and able to take ownership of tasks.
• Proficient in CRM systems, Microsoft Office, spreadsheets and email.
• Commercially minded and capable of converting enquiries into bookings.
• Able to work independently within a small, growing business.
• Willing to take on additional responsibility as the company expands.

Responsibilities

• Answer incoming client enquiries via phone and email.
• Follow up quotations and convert enquiries into bookings.
• Book surveys and coordinate access with clients, agents and vendors.
• Manage surveyors' diaries and allocate appointments.
• Send terms of engagement and monitor outstanding client documentation.
• Maintain accurate client records within the CRM system.
• Prepare client files for surveyors before inspections.
• Maintain weekly survey, income and workload trackers.
• Monitor survey progress and report deadlines.
• Liaise with clients after inspections as required.
• Support referral-partner administration and tracking.
• Process surveyors' monthly mileage information.
• Assist with invoicing and general business administration.
• Support the Managing Director with day-to-day organisation.
• Help develop administrative systems as the company grows.
• Explain differences between survey types and service levels.

Skills

Organisational Skills

CRM systems

Microsoft Office

Customer communication

Proactivity

Multi-tasking

Independent work

Deadline management

Tools

CRM software

Microsoft Excel

Job description

Prime Property Surveyors Ltd is seeking a Business Administrator / Client Coordinator in the North East England region. This part-time role (~25 hours weekly) offers hybrid working and a focus on client communications, survey bookings, and CRM maintenance.

You will act as a primary contact between clients, surveyors and the business, handling enquiries, coordinating access, and supporting invoicing and admin duties as the company grows.