Business Administrator / Client Coordinator

Prime Property Surveyors Ltd; North East; Híbrido; GBP 19 000 - 21 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Hybrid working arrangements

25 days annual leave pro rata

Pension with employer contributions up

Resumo da oferta

Prime Property Surveyors Ltd, a Newcastle-based surveying practice, seeks an organised Business Administrator/Client Coordinator for part-time hours. You will be a key contact between clients and surveyors, ensuring enquiries are followed up and surveys booked efficiently.

The role requires strong organisation, phone professionalism and a proactive approach, with potential to grow responsibilities as the business expands.

Qualificações

• Extremely organised with the ability to manage multiple priorities and deadlines.
• Confident, friendly and professional on the telephone.
• Comfortable dealing with clients and following up enquiries.
• Proactive with ability to take ownership of tasks.
• Experience using CRM systems, Microsoft Office and emails.

Responsabilidades

• Answer incoming calls and manage client enquiries.
• Follow up quotations by phone and email to convert enquiries into bookings.
• Book surveys and coordinate access with clients, agents and vendors.
• Manage surveyors diaries and allocate appointments efficiently.
• Maintain accurate client records in the CRM.

Conhecimentos

Organised

Customer-facing

Phone etiquette

Ownership of tasks

CRM experience

Ferramentas

CRM systems

Microsoft Office

Spreadsheets

Descrição da oferta de emprego

Business Administrator / Client Coordinator North East England Part Time £14.00 £15.00 per hour

Our client, Prime Property Surveyors Ltd, is an independent RICS-regulated residential surveying practice operating across Newcastle, Northumberland, North Tyneside, Gateshead and County Durham. They provide RICS Level 2 Home Surveys, RICS Level 3 Building Surveys, residential valuations and specialist property inspections.

As the business continues to grow, they are looking for an organised and proactive Administrator to become a key part of their team.

The Role

This is a client-facing administration position where you will be one of the main points of contact between clients, surveyors and the business. You will help ensure enquiries are followed up, surveys are booked efficiently, and clients receive a high level of service.

The role would suit someone highly organised, confident speaking with customers and comfortable taking ownership of their workload.

Initially, the role will be approximately hours per week, with some flexibility around how these hours are structured. There is scope for the hours and level of responsibility to increase as the business grows.

Key Responsibilities

• Answer incoming telephone calls and deal with new and existing client enquiries
• Follow up quotations by telephone and email and help convert enquiries into confirmed bookings
• Book surveys and coordinate access with clients, estate agents and vendors
• Manage surveyors diaries and allocate appointments efficiently
• Send terms of engagement and monitor outstanding client documentation
• Maintain accurate client records within the CRM system
• Prepare and populate client files with the information required by surveyors before inspections
• Maintain weekly survey, income and workload trackers
• Monitor survey progress and report deadlines
• Liaise with clients following inspections where required
• Support referral-partner administration and tracking
• Obtain and process surveyors monthly mileage information
• Assist with invoicing and general business administration
• Support the Managing Director with the day-to-day organisation of the business
• Help improve administrative systems and processes as the company grows
• Explain the differences between survey types and communicate the level of inspection and service provided

Requirements

Essential

• Extremely organised, reliable and able to manage several priorities and deadlines
• Confident, friendly and professional on the telephone
• Comfortable dealing directly with clients and following up enquiries
• Proactive and able to take ownership of tasks
• Comfortable using CRM systems, Microsoft Office, spreadsheets and email
• Commercially minded and comfortable helping convert enquiries into bookings
• Able to work independently within a small, growing business
• Interested in taking on additional responsibility as the company expands

Desirable

• Previous experience within surveying, property, estate agency, professional services or a similar client-facing environment

What s In It For You

• £14.00 £15.00 per hour, depending on experience
• Part-time hours of approximately hours per week
• Hybrid working arrangements
• Flexibility around how hours are structured
• Early finish at 4:00pm on Fridays
• 25 days annual leave plus bank holidays, pro rata for part-time employees
• Pension with matched employer contributions of up to 5%
• £25 Referral Partner Bonus for each new referral partner successfully signed up
• Additional performance-related incentives, including incentives for generating new business and helping increase client reviews
• Scope for hours and responsibility to increase as the business grows
• Opportunity to take ownership of the administrative and client-coordination side of a growing business
• Opportunity to help develop administrative systems and processes as the company expands

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