Business Administrator / Client Coordinator

Cameron Clarke Associates; Cramlington; Hybrid; GBP 19,000 - 21,000; Part time

Benefits offered by this job

Hybrid working arrangements

25 days leave pro rata

Pension contributions

Referral partner bonus

Performance incentives

Job summary

Prime Property Surveyors Ltd is seeking a Business Administrator / Client Coordinator in the North East England region. This part-time role (~25 hours weekly) offers hybrid working and a focus on client communications, survey bookings, and CRM maintenance.

You will act as a primary contact between clients, surveyors and the business, handling enquiries, coordinating access, and supporting invoicing and admin duties as the company grows.

Qualifications

• Extremely organised with the ability to manage multiple deadlines.
• Confident, friendly and professional on the telephone.
• Comfortable dealing directly with clients and following up enquiries.
• Proactive and able to take ownership of tasks.
• Proficient in CRM systems, Microsoft Office, spreadsheets and email.
• Commercially minded and capable of converting enquiries into bookings.
• Able to work independently within a small, growing business.
• Willing to take on additional responsibility as the company expands.

Responsibilities

• Answer incoming client enquiries via phone and email.
• Follow up quotations and convert enquiries into bookings.
• Book surveys and coordinate access with clients, agents and vendors.
• Manage surveyors' diaries and allocate appointments.
• Send terms of engagement and monitor outstanding client documentation.
• Maintain accurate client records within the CRM system.
• Prepare client files for surveyors before inspections.
• Maintain weekly survey, income and workload trackers.
• Monitor survey progress and report deadlines.
• Liaise with clients after inspections as required.
• Support referral-partner administration and tracking.
• Process surveyors' monthly mileage information.
• Assist with invoicing and general business administration.
• Support the Managing Director with day-to-day organisation.
• Help develop administrative systems as the company grows.
• Explain differences between survey types and service levels.

Skills

Organisational Skills

CRM systems

Microsoft Office

Customer communication

Proactivity

Multi-tasking

Independent work

Deadline management

Tools

CRM software

Microsoft Excel

Job description

Business Administrator / Client Coordinator | North East England | Part Time | £14.00-£15.00 per hour

Our client, Prime Property Surveyors Ltd, is an independent RICS-regulated residential surveying practice operating across Newcastle, Northumberland, North Tyneside, Gateshead and County Durham. They provide RICS Level 2 Home Surveys, RICS Level 3 Building Surveys, residential valuations and specialist property inspections.

As the business continues to grow, they are looking for an organised and proactive Administrator to become a key part of their team.

The Role

This is a client-facing administration position where you will be one of the main points of contact between clients, surveyors and the business. You will help ensure enquiries are followed up, surveys are booked efficiently, and clients receive a high level of service.

The role would suit someone highly organised, confident speaking with customers and comfortable taking ownership of their workload.

The role is approximately 25 hours per week, ideally working 5 hours per day across 5 days. There may be some flexibility to condense the hours into 4 days for the right person. There is scope for the hours and level of responsibility to increase as the business grows.

Key Responsibilities

• Answer incoming tele calls and deal with new and existing client enquiries
• Follow up quotations by tele and email and help convert enquiries into confirmed bookings
• Book surveys and coordinate access with clients, estate agents and vendors
• Manage surveyors' diaries and allocate appointments efficiently
• Send terms of engagement and monitor outstanding client documentation
• Maintain accurate client records within the CRM system
• Prepare and populate client files with the information required by surveyors before inspections
• Maintain weekly survey, income and workload trackers
• Monitor survey progress and report deadlines
• Liaise with clients following inspections where required
• Support referral-partner administration and tracking
• Obtain and process surveyors' monthly mileage information
• Assist with invoicing and general business administration
• Support the Managing Director with the day-to-day organisation of the business
• Help improve administrative systems and processes as the company grows
• Explain the differences between survey types and communicate the level of inspection and service provided

Requirements

Essential

• Extremely organised, reliable and able to manage several priorities and deadlines
• Confident, friendly and professional on the tele
• Comfortable dealing directly with clients and following up enquiries
• Proactive and able to take ownership of tasks
• Comfortable using CRM systems, Microsoft Office, spreadsheets and email
• Commercially minded and comfortable helping convert enquiries into bookings
• Able to work independently within a small, growing business
• Interested in taking on additional responsibility as the company expands

Desirable

• Previous experience within surveying, property, estate agency, professional services or a similar client-facing environment

What's In It For You

• £14.00-£15.00 per hour, depending on experience
• Part-time hours of approximately 20-25 hours per week
• Hybrid working arrangements
• Flexibility around how hours are structured
• Early finish at 4:00pm on Fridays
• 25 days' annual leave plus bank holidays, pro rata for part-time employees
• Pension with matched employer contributions of up to 5%
• £25 Referral Partner Bonus for each new referral partner successfully signed up
• Additional performance-related incentives, including incentives for generating new business and helping increase client reviews
• Scope for hours and responsibility to increase as the business grows
• Opportunity to take ownership of the administrative and client-coordination side of a growing business
• Opportunity to help develop administrative systems and processes as the company expands

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