Customer Support Operator (part-time)

Johnson Controls; Craigavon; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Pension

Life assurance

Employee assistance

Employee discounts

Annual leave

Training opportunities

Zero Harm policy

Job summary

Envision Intelligent Solutions, a Johnson Controls company, is seeking a part-time Customer Support Operator for our Craigavon centre. The role covers busy periods in the in-house CCTV/Alarm Receiving Centre and is located at Silverwood Business Park, Craigavon.

You will handle CCTV/Alarm activations, answer intercoms and phone calls, follow company procedures, and support Supervisors. A proactive, calm, and communicative approach is essential.

Qualifications

• SIA CCTV license desirable but can be provided via in-house training.
• Strong written and verbal communication.
• Ability to work under pressure and stay composed.
• IT literacy and proficiency with basic systems.

Responsibilities

• Monitor CCTV/Alarm activations and respond, including escalation and reporting.
• Answer intercoms and inbound telephone calls professionally.
• Effectively use telephone systems and follow company policy and procedures.
• Support the Control Room Supervisors and cover in their absence when trained.
• Monitor activations for mobile patrols and dispatch teams accordingly.
• Report operational difficulties to the supervisor on duty.

Skills

Under pressure

Communication skills

Self-motivated

Team player

IT literacy

Education

GCSE English and Maths (Grade C)

Job description

Who we are

Envision Intelligent Solutions, a Johnson Controls company, is a security systems provider specialising in the rental market, supported by our in‑house CAT1 Alarm Receiving Centre in Craigavon. We are professional, agile, and innovative-rewarding hard work and encouraging people to grow. In our constantly evolving environment, you'll have the foundation to build a career as unique as you are. Join us and make an impact that truly matters. The world is waiting for you-and so are we.

We are currently looking for a Part‑time Customer Support Operator to join our team. In this part‑time , permanent position you will cover busy periods in the Centre and will be located in Silverwood Business Park, Craigavon, BT66 6SY.

What we offer

• A guaranteed number of hours per month and the following working hours: 5AM- 11AM; 5PM- 11PM, or either or both; Monday to Sunday )
• Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products
• Paid Annual Leave, plus bank holidays (Holiday buy back option available)
• Extensive product and on the job/cross training opportunities with outstanding resources available
• Encouraging and collaborative team environment
• Career development through various career ladders including Customer Service
• Dedication to safety through our Zero Harm policy
• Access to business resource groups

What you will do:

• Monitor, interrogate and respond to CCTV/Alarm activations, including escalation and reporting
• Answer intercoms and inbound telephone calls professionally, quickly and effectively
• Effectively use the telephone systems and follow the guidance of the company policy and procedures
• Support the Control Room Supervisors and in their absence to take control of the operations (subject to training)
• Monitor and handle all incoming CCTV/Alarm activations for mobile patrol vehicles and dispatch mobile response teams accordingly
• Report any operational difficulties and problems to the supervisor on duty

What we look for:

• The ability to work under pressure, to be self‑motivated and able to work independently or as a team member
• The ability to prepare letters, reports and documents in an accurate and concise manner
• The ability to communicate diplomatically and effectively, both verbally and in writing
• Sufficient investigative skills to identify the root cause of any problems identified
• SIA (Security Industry Authority) CCTV license desirable however this can be provided via the in house training team.
• IT literacy and a minimum of grade C in English and Maths.

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