Part-Time Call Handler: Resident Support & Enquiries

Linda Taylors Ltd; Swinton; On-site; GBP 12,000 - 18,000; Part time

Job summary

Linda Taylors Ltd in Swinton is seeking a Part-Time Call Handler to join a busy, supportive team. You will be the first point of contact for residents, handling calls, emails and texts with empathy and clarity.

The role involves recording enquiries, arranging appointments, and liaising with surveyors and colleagues to ensure a high-quality service while safeguarding sensitive information.

Qualifications

• Experience in customer service or call handling.
• Ability to remain calm when dealing with anxious or upset residents.
• Good communication and data-entry skills.

Responsibilities

• Answer resident calls, emails and texts in a professional and empathetic manner.
• Record enquiries accurately on electronic files.
• Arrange, confirm or cancel appointments as needed.
• Liaise with surveys and colleagues about appointments and access.
• Provide clear information and manage resident expectations.
• Support general administration and data entry.

Skills

Customer service

Call handling

Empathy

Tools

CRM software

Job description

Linda Taylors Ltd in Swinton is seeking a Part-Time Call Handler to join a busy, supportive team. You will be the first point of contact for residents, handling calls, emails and texts with empathy and clarity.

The role involves recording enquiries, arranging appointments, and liaising with surveyors and colleagues to ensure a high-quality service while safeguarding sensitive information.