Part-Time Housing Receptionist & Customer Advisor

Hmsworks; St Helens; On-site; GBP 13,000 - 16,000; Part time

Benefits offered by this job

Annual leave and benefits

Pension plan

Flexible working options

Job summary

Torus Group is seeking two Customer Service Advisors - Reception to join our front-line team on a part-time basis at our St Helens and Warrington offices. You will welcome customers, handle inquiries across reception, phone, email and digital channels, and resolve housing-related queries with professional, high-quality service.

The role requires strong communication and IT skills, a proactive, flexible approach, and a commitment to customer care.

Qualifications

• Experience delivering excellent customer service in fast-paced environments.
• Strong communication skills to handle enquiries professionally and confidently.
• Ability to apply policies and procedures to provide accurate advice.
• Proficient IT skills and accurate maintenance of customer information across multiple systems.
• Willingness to work across our Liverpool, St Helens and Warrington offices.

Responsibilities

• Act as the first point of contact for customers across reception, telephone, email and digital channels.
• Manage range of housing-related enquiries including rehousing, tenancy management, repairs, complaints and anti-social behaviour cases.
• Provide accurate guidance by applying policies and procedures.
• Assist customers with rent account enquiries and discuss repayment arrangements.
• Investigate issues to resolution and liaise with specialist teams when needed.
• Maintain customer records and case notes across housing systems.
• Promote digital services and support customers to access online self-service.
• Collaborate with colleagues to deliver positive outcomes and improve service standards.

Skills

Customer service

Communication

IT skills

Problem solving

Flexibility

Education

GCSEs incl English

Job description

Torus Group is seeking two Customer Service Advisors - Reception to join our front-line team on a part-time basis at our St Helens and Warrington offices. You will welcome customers, handle inquiries across reception, phone, email and digital channels, and resolve housing-related queries with professional, high-quality service.

The role requires strong communication and IT skills, a proactive, flexible approach, and a commitment to customer care.