Helpline Advisor - Call Handling

National Society for the Prevention of Cruelty to Children; Salford; On-site; GBP 24,000 - 30,000; Full time

Job summary

The National Society for the Prevention of Cruelty to Children is seeking a Helpline Advisor to respond to adults reporting concerns about child protection. You will use empathy to reassure callers while quickly identifying the core points of risk and concern. The role is based in Salford within a hybrid working arrangement.

This is a full-time position (35 hours per week) as part of a national service. Successful applicants will be able to commute to the Salford Helpline office and work two

Responsibilities

• Be the first point of contact for adults wishing to report child protection concerns.
• Provide reassurance to callers while identifying initial key points of concern.
• Work a full-time (35 hours) hybrid role based in Salford, with office and home-based weeks.

Job description

Are you a someone who wants to make a difference to babies, children, young people and families?

As a Helpline Advisor you will be the first point of contact for adults wishing to report child protection concerns. With empathy and sensitivity, you will be able to provide reassurance to callers whilst also ensuring you efficiently identify initial key points of the concerns being shared. We are looking to recruit to a full-time (35hr) position in Salford.

This is your opportunity to build on your front-line enquiry and communication skills within a unique and highly influential national service. It is also a chance to work for an organisation whose core value is putting children first and for you to make a positive impact on thousands of families across the UK.

Please note that this vacancy involves a hybrid arrangement of home and office working and therefore candidates will need to be within a commutable distance of our Salford Helpline office. Helpline staff work two full weeks in the office and one full week at home on a rolling basis.