Part-Time Branch Banking Advisor

Virgin Money UK; Penarth; On-site; GBP 11,000 - 15,000; Part time

Benefits offered by this job

25 days holiday per year

Private medical insurance

Pension scheme

Job summary

Nationwide in Penarth, Wales, is hiring a Customer Representative in a part-time role (21 hours per week). You will help customers in person, over the phone, and online, handling transactions and guiding them to digital tools to manage their money.

No banking experience is required; the role emphasises customer care, accuracy, and a friendly, service‑minded approach within a supportive branch team.

Qualifications

• Experience in retail or banking not required, just enthusiasm for helping customers.
• Ability to handle transactions accurately and securely.
• Comfort using online banking tools and digital services.

Responsibilities

• Welcome customers in-branch and understand their needs to offer helpful guidance.
• Handle transactions and queries accurately while prioritising security and fairness.
• Recommend banking products and services that fit customers’ needs.
• Collaborate with branch colleagues to deliver excellent service during peak times.
• Follow processes and escalate issues to protect customers and Nationwide.

Skills

Customer service

Communication skills

Digital literacy

Tools

POS system

Job description

Nationwide in Penarth, Wales, is hiring a Customer Representative in a part-time role (21 hours per week). You will help customers in person, over the phone, and online, handling transactions and guiding them to digital tools to manage their money.

No banking experience is required; the role emphasises customer care, accuracy, and a friendly, service‑minded approach within a supportive branch team.