Part-Time Banking Support Specialist – Flexible Hours

Lloyds Banking Group; Kirkwall; Remote; GBP 23,000 - 24,000; Part time

Benefits offered by this job

Pension up to 15%

Annual bonus

Private medical (BUPA)

Share schemes

Holiday 22 days

Job summary

Bank of Scotland in Kirkwall is recruiting for a part-time Customer Support role. You will work 30 hours per week in-branch, helping customers face-to-face with banking needs and guiding them through products and digital services. Opportunities may arise to move to remote work later, subject to business needs and checks.

The role emphasizes empathy, relationship-building, and excellent service. You will grow through the Group's skill progression framework, with a strong commitment to inclusivity

Qualifications

• A people person with a genuine desire to help customers.
• The ability to quickly build relationships to give customers a fantastic experience.
• Empathy, integrity and a commitment to resolving queries and building confidence in our service.
• Team player who collaborates to meet customer needs.

Responsibilities

• Provide face-to-face support to customers in Kirkwall.
• Handle everyday banking tasks while guiding customers through products and services.
• Promote and support digital banking, online and mobile channels.
• Identify opportunities to connect customers with relevant products and services.
• As you grow, progress into other roles across the Group.

Skills

Customer service

Empathy

Communication

Relationship building

Tools

Digital banking platforms

Job description

Bank of Scotland in Kirkwall is recruiting for a part-time Customer Support role. You will work 30 hours per week in-branch, helping customers face-to-face with banking needs and guiding them through products and digital services. Opportunities may arise to move to remote work later, subject to business needs and checks.

The role emphasizes empathy, relationship-building, and excellent service. You will grow through the Group's skill progression framework, with a strong commitment to inclusivity