Support worker

Mid and South Essex NHS Foundation Trust; Chelmsford; On-site; GBP 23,000 - 28,000; Full time

Job summary

Mid and South Essex NHS Foundation Trust is seeking a friendly and proactive Support Worker to join the Hospital at Home administrative team in Essex. You will coordinate referrals, manage patient records, and support the clinical team with day-to-day administration, helping to deliver hospital-level care at home.

Based at Broomfield Hospital, you will be part of a multidisciplinary team with occasional travel to Basildon & Southend teams. Travel expenses for work journeys are reimbursed.

Qualifications

• Knowledge of Trust IT systems.
• S1 knowledge.
• Microsoft Office good working knowledge.

Responsibilities

• Being the friendly first point of contact for patients, carers, and healthcare professionals.
• Keeping our service organised by managing referrals, patient records, and clinical administration.
• Supporting the coordination of patient visits and ensuring information reaches the right people at the right time.
• Monitoring inboxes, answering calls, and helping to resolve queries efficiently.
• Ordering supplies and helping to keep our teams equipped to deliver outstanding care.
• Helping the Business admin to produce reports and maintaining data that help shape and improve our service.
• Based at Broomfield Hospital, you'll be part of a friendly and supportive multidisciplinary team who are helping patients to receive outstanding care closer to home. From time to time, you'll also provide support to our Basildon & Southend Hospital at Home teams in their office, making access to a car essential. Travel expenses incurred for work-related journeys will be reimbursed.

Skills

Trust IT systems knowledge

S1 knowledge

Microsoft Office proficiency

Job description

Mid and South Essex NHS Foundation Trust

Support worker

The closing date is 04 November 2026

Are you organised, proactive, and enjoy being part of a team that makes a real difference every day? Hospital at Home is looking for a friendly and enthusiastic Administrative support worker to support our dynamic service across Mid and South Essex.

This is a varied and rewarding role where you will help keep the service running smoothly behind the scenes. From coordinating referrals and managing patient information to supporting the clinical team with day-to-day administration, you'll play a vital part in helping patients receive hospital-level care in the comfort of their own homes. No two days are the same, and your contribution will directly support excellent patient care and improved outcomes across the community

Main duties of the job

What you'll be doing:

• Being the friendly first point of contact for patients, carers, and healthcare professionals.
• Keeping our service organised by managing referrals, patient records, and clinical administration.
• Supporting the coordination of patient visits and ensuring information reaches the right people at the right time.
• Monitoring inboxes, answering calls, and helping to resolve queries efficiently.
• Ordering supplies and helping to keep our teams equipped to deliver outstanding care.
• Helping the Business admin to produce reports and maintaining data that help shape and improve our service.
• Based at Broomfield Hospital, you'll be part of a friendly and supportive multidisciplinary team who are helping patients to receive outstanding care closer to home. From time to time, you'll also provide support to our Basildon & Southend Hospital at Home teams in their office, making access to a car essential. Travel expenses incurred for work-related journeys will be reimbursed.

About us

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Job responsibilities

For full details about this varied and rewarding role, please see attached job description.

We look forward to your application.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires. for some roles i.e. roles for band 2 to 4, inclusive.

Person Specification

Skills

• Knowledge of Trust IT systems
• S1 knowledge
• Microsoft office good working knowledge

Prior knowledge

• Previous Trust experience

Service knowledge

• Can demonstrate understanding of what the role requires
• demonstrates in application an understanding of H@H service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Mid and South Essex NHS Foundation Trust

£25,760 a yearPer Annum (Pro Rata for Part Time)