Part-Time Administrative Assistant – Customer & Ops Support

Diamonds Factory; Greater London; On-site; GBP 11,000 - 12,000; Part time

Job summary

Diamonds Factory in London is hiring an Administrative Assistant to support our busy Sales team in-store, working 16 hours per week across four days.

You will handle inbound calls, distribute enquiries, book client meetings, manage after-sales repairs, and perform regular stock checks. A proactive team player who learns new software quickly will thrive in our fast-paced environment.

This role offers a friendly, growth-oriented atmosphere within a growing jewellery brand with multiple UK stores.

Qualifications

• 1–2 years' experience in an administrative role.
• Keen attention to detail.
• Confident telephone manner.
• Proactive team player.
• Problem solving with critical thinking.
• Flexible and quick to adapt to changing needs.
• Interest in learning new software and systems.
• Ability to analyse and revise operating practices for efficiency.
• Detail-focused in a fast-paced office.

Responsibilities

• Manage all inbound calls for customer enquiries and route to the right team.
• Communicate and respond to client and internal queries.
• Book client meetings securely and accurately with the sales team.
• Manage after-sales repairs and meet deadlines.
• Conduct monthly stock takes in line with company guidelines.
• Daily stock control and safe checks.
• Dispatch items weekly.

Skills

Administrative experience

Attention to detail

Telephone manner

Team player

Problem solving

Flexibility

Learning software

Analytical thinking

Job description

Diamonds Factory in London is hiring an Administrative Assistant to support our busy Sales team in-store, working 16 hours per week across four days.

You will handle inbound calls, distribute enquiries, book client meetings, manage after-sales repairs, and perform regular stock checks. A proactive team player who learns new software quickly will thrive in our fast-paced environment.

This role offers a friendly, growth-oriented atmosphere within a growing jewellery brand with multiple UK stores.