Administrative Assistant

Diamonds Factory; Greater London; On-site; GBP 11,000 - 12,000; Part time

Job summary

Diamonds Factory in London is hiring an Administrative Assistant to support our busy Sales team in-store, working 16 hours per week across four days.

You will handle inbound calls, distribute enquiries, book client meetings, manage after-sales repairs, and perform regular stock checks. A proactive team player who learns new software quickly will thrive in our fast-paced environment.

This role offers a friendly, growth-oriented atmosphere within a growing jewellery brand with multiple UK stores.

Qualifications

• 1–2 years' experience in an administrative role.
• Keen attention to detail.
• Confident telephone manner.
• Proactive team player.
• Problem solving with critical thinking.
• Flexible and quick to adapt to changing needs.
• Interest in learning new software and systems.
• Ability to analyse and revise operating practices for efficiency.
• Detail-focused in a fast-paced office.

Responsibilities

• Manage all inbound calls for customer enquiries and route to the right team.
• Communicate and respond to client and internal queries.
• Book client meetings securely and accurately with the sales team.
• Manage after-sales repairs and meet deadlines.
• Conduct monthly stock takes in line with company guidelines.
• Daily stock control and safe checks.
• Dispatch items weekly.

Skills

Administrative experience

Attention to detail

Telephone manner

Team player

Problem solving

Flexibility

Learning software

Analytical thinking

Job description

Hours: 16 hours per week spread over Monday to Friday.

Salary: £13.33 per hour

Hi, we are Diamonds Factory!

Founded in 2008, we set out to change the market for buying exceptionally high-quality, affordable diamond jewellery.

With a wealth of experience behind us, we are proud to say we’re one of the most trusted jewellery brands on the market, and love nothing more than making those milestone moments even more memorable.

Now, with over 15 UK stores and many more popping up all around the world at an incredibly fast rate, we’re growing from strength to strength and have some exciting opportunities on the horizon.

About this role:

We are looking for an Administrative Assistant to join the Diamond Factory in both our London store and work alongside our busy Sales team.

How you’ll contribute:

• You will manage all inbound calls for customer enquiries relating to customer service as well as distributing sales enquiries to the appropriate team member
• You will effectively communicate and respond to all client and internal queries
• You will securely and accurately book client meetings with our sales team
• Be responsible for after-sales repair management and ensure all deadlines are met
• Conduct monthly stock take (in line with company guidelines)
• Daily stock control and safe checks
• Be responsible for dispatching items on a weekly basis

Qualifications, Skills & Experience:

• 1-2 years' experience in an administrative position
• Keen attention to detail
• Confident telephone manner
• Proactive team player
• Problem solving: employ critical thinking to identify possible solutions.
• Flexibility: Be able to adapt quickly and efficiently in line with the changing needs of the role.
• Have a keen interest in new software and the ability to learn new systems quickly.
• Ability to analyse and revise operating practices to improve efficiency
• Detail-focused and comfortable working in a fast-paced office environment
• Be willing to commute to work in store 16 hours per week over 4 days spread over Monday to Friday

Neve Jewels Group is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion,, disability, belief, sexual orientation, or being disadvantaged by conditions or requirements which cannot be shown.