Retail Operations Manager

Inspiring Search; Greater London; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Team socials

Birthday day off

Jewellery loyalty scheme

Job summary

A premier British fine jewellery brand in London is seeking an Operations Manager for a 1-year contract to oversee retail operations. The role involves managing client services, stock operations, and ensuring compliance with health and safety protocols. Candidates should possess exceptional organisational skills and a customer-first attitude. This position offers team socials and a birthday day off.

Qualifications

• Proficient in Microsoft Office 365 and Excel.
• Experience with delivery portals such as DHL and FedEx.
• Strong numerical capability with good analytical skills.
• Excellent organisational ability and attention to detail.
• Able to multi-task, prioritise and work well in a creative environment.
• Proactive, honest and team-focused.

Responsibilities

• Oversee client services operations and people management.
• Ensure seamless after-sales processes and communicate with the retail team.
• Act as point of contact for wholesale accounts with repair queries.
• Oversee perpetual stock takes and ensure stock correctness.
• Understand shipping and customs compliance with various companies.
• Ensure Health & Safety policy aligns with legislation.
• Manage security procedures and fire protocols.
• Support various departments with internal and external stock movements.
• Manage consignment pieces.
• Secure stock operations and processes, enhancing stock security.
• Fulfil all Far Fetch orders in full.
• Support retail with web order fulfilment.
• Understand shipping and customs compliance and processes with various shipping companies.
• Explore ways to streamline operations and optimise shipping options to enhance customer service levels.
• Maintain packaging levels in the warehouse and at the store, managing call‑ins and reorders.
• Oversee all aspects of brand collateral.
• Support the retail team with operational elements in‑store so the store can function optimally.
• Oversee onboarding, QC and assay of stock before handing to the merch team.
• Manage ERP tickets to ensure they’re actioned and closed.
• Manage loyalty voucher scheme and staff wear pieces.
• Work with the wholesale team on booking wholesale orders, invoicing and deliveries.
• Onboard new colleagues or leavers.
• Support MD with any HR matters.
• Support various projects as required.
• Admin tasks for the business.

Skills

Proficient in Microsoft Office 365

Experience with delivery portals such as DHL, FedEx

Numerical and intermediate Excel skills

Good analytical skills

Exceptional organisational skills

Able to multi-task and prioritise

Accuracy and attention to detail

Comfortable with using stock and IT systems

Can-do attitude and happy team player

Personable, positive and approachable

Honest, straightforward and problem-solving

Enjoy working in a creative environment

Insatiable learner

Tools

Microsoft Office 365

DHL

FedEx

Excel

Job description

The client is a premier British fine jewellery brand known for striking colour combinations and precious gemstones. They are seeking an Operations Manager for a 1‑year contract to support the retail team in London.

After-sales and Client Services

• Oversee client services operations and people management.
• Ensure seamless after‑sales processes and communicate with the retail team to deliver an exceptional customer experience.
• Act as point of contact for wholesale accounts with repair queries or escalations.
• Identify ways to enhance the client services department and suggest new working methods aligned with business goals.

Stock

• Oversee perpetual stock takes and ensure all stock is incorporated into rolling stock takes.
• Resolve any queries or discrepancies that arise.
• Count accessories once a month and maintain accurate levels.
• Support various departments with internal and external stock movements.
• Manage consignment pieces.
• Secure stock operations and processes, enhancing stock security.
• Fulfil all Far Fetch orders in full.
• Support retail with web order fulfilment.

Operations

• Understand shipping and customs compliance and processes with various shipping companies.
• Explore ways to streamline operations and optimise shipping options to enhance customer service levels.
• Maintain packaging levels in the warehouse and at the store, managing call‑ins and reorders.
• Oversee all aspects of brand collateral.
• Support the retail team with operational elements in‑store so the store can function optimally.
• Oversee onboarding, QC and assay of stock before handing to the merch team.
• Manage ERP tickets to ensure they’re actioned and closed.
• Manage loyalty voucher scheme and staff wear pieces.
• Work with the wholesale team on booking wholesale orders, invoicing and deliveries.
• Onboard new colleagues or leavers.
• Support MD with any HR matters.
• Support various projects as required.
• Admin tasks for the business.

Health, Safety and Security

• Ensure Health & Safety policy and practice align with current legislation.
• Manage security procedures, training and management of store security functions.
• Maintain robust fire procedures, emergency evacuation protocols and liaise with the managing agent for best practice.
• Adhere to Health & Safety regulations and implement general and fire risk assessment recommendations across all locations.
• Negotiate and organise centralised H&S inspections, maintenance or alarm contracts and monitor reports before distribution.
• Investigate, record and report accidents to prevent future incidents.
• Understand operational elements of alarms (fire/security) and coordinate with the retail manager.

Aims and Values

• Customer‑First: Deliver outstanding, personal service and loyalty.
• Caring: Treat colleagues with respect and foster a supportive environment.
• Fast‑paced: Operate with agility and entrepreneurial spirit.
• Exceptional: Continuously learn, challenge and add value to the business.

Skills + Attributes required

• Proficient in Microsoft Office 365.
• Experience with delivery portals such as DHL, FedEx.
• Numerical and intermediate Excel skills.
• Good analytical skills.
• Exceptional organisational skills.
• Able to multi‑task and prioritise.
• Accuracy and attention to detail.
• Comfortable with using stock and IT systems (full training will be given).
• Can‑do attitude and happy team player.
• Personable, positive and approachable.
• Honest, straightforward and problem‑solving.
• Enjoy working in a creative environment and have a sense of humour.
• Insatiable learner.

What we offer

• Team socials.
• Birthday day off.
• Jewellery loyalty scheme.