Assistant Manager - Luxury Jewellery

Neve Jewels Ltd; Chadwell St Mary; On-site; GBP 26,000 - 35,000; Full time

Job summary

Diamonds Factory, part of Neve Jewels Group, is seeking an Assistant Manager to join our Lakeside team in Chadwell St Mary. You'll work with Store Manager to lead a small team, drive sales, and provide the warm, personal service our customers expect when choosing engagement rings and luxury jewellery.

This hands-on role involves coaching colleagues, supporting customers, and taking responsibility when the Store Manager is away. 40 hours per week, weekends on rota, with start date 2026-10-01.

Qualifications

• Experience in jewellery or luxury retail.
• Previous supervisory or assistant management experience.
• Strong customer service and sales skills.
• Comfort handling valuable products and events.

Responsibilities

• Coach and motivate store team to meet targets.
• Deliver personalised customer experiences.
• Build relationships with clients for occasions.
• Monitor sales, conversion and AOV.
• Assist with rotas, stocktakes, VM, and daily ops.
• Oversee store when Store Manager is absent.

Skills

Jewellery experience

Supervisory experience

Customer service

Sales targets

Tools

CRM software

Job description

Assistant Manager - Luxury Jewellery

Location: Chadwell St Mary, Essex, GB, RM16 4

Salary: £30,000 per annum

Hours: 40 hours per week, 5 days out of 7, including weekends and public holidays on a rota

Start Date: 2026-10-01

End Date: 2026-12-30T07:02:29.84

Do you enjoy creating memorable customer experiences and helping people choose jewellery for some of life's biggest moments?

Are you an experienced retail professional ready to take the next step into luxury jewellery management?

The role Diamonds Factory is looking for a confident and commercially minded Assistant Manager to join our Lakeside team. Working alongside the Store Manager, you'll help lead a small team, drive sales performance and create the warm, personal service our customers expect when choosing engagement rings, wedding jewellery and other meaningful pieces. This is a hands‑on role where you'll be visible on the shop floor, supporting customers, coaching colleagues and helping keep the store running smoothly. When the Store Manager is away, you'll take responsibility for the day‑to‑day running of the store.

Key Responsibilities

• Support, motivate and coach the store team to achieve individual and store targets
• Lead by example and deliver a personalised, consultative customer experience
• Build genuine relationships with clients and help them find the right jewellery for their occasion
• Monitor sales performance, conversion and average order value
• Support rotas, stocktakes, visual merchandising and daily store operations
• Develop strong knowledge of diamonds, jewellery, materials and craftsmanship
• Manage customer enquiries, bespoke orders and CRM activity accurately
• Take ownership of the store in the Store Manager's absence

About Diamonds Factory

Part of Neve Jewels Group, Diamonds Factory specialises in beautifully crafted and personalised jewellery, combining expert craftsmanship, technology and outstanding customer service.

The person

We're looking for someone who:

• Has experience in jewellery, luxury retail, fashion, watches, beauty or another premium retail environment
• Has previous supervisory, team leader or assistant management experience
• Is confident coaching and motivating others
• Enjoys working towards sales targets and understands retail KPIs
• Can build genuine relationships with customers and deliver a high‑end service
• Is comfortable handling valuable products and important customer purchases
• Has strong communication skills and a professional, approachable manner
• Is organised, reliable and comfortable taking responsibility when required
• Has a genuine interest in jewellery, luxury retail and customer experience