Part-Time Admin Officer: Customer Service & Data (Hybrid)

Brook Street; Worcester; Hybrid; GBP 16,000 - 23,000; Part time

Job summary

Brook Street in Worcester is seeking an Admin Officer (Customer Service Centre Support) for a part-time, hybrid role. You will provide general admin support, data entry, records management, and customer guidance across policies and procedures.

The role is mostly home-based with occasional office attendance at Oak House, Bridgwater Road, Worcester. 22.5 hours per week across weekdays; pay rate £13.98 per hour with extension possible beyond 31/03/27.

Qualifications

• General administrative duties in a customer service centre.
• Accurate data input and quality control of records.
• Clear verbal and written communication with the public.
• Professional handling of sensitive information and processes.

Responsibilities

• Provide general administrative support for the Customer Service Centre within the business unit.
• Input and update information on bespoke data capture systems, ensuring data quality is maintained.
• Keep accurate records, update files, and manage paperwork (including collating and filing).
• Liaise with the public and colleagues, providing advice and guidance on policies and procedures.
• Respond to requests from the public for information and guidance, ensuring it's accurate, timely and polite.
• Update customer-related information through proactive contact to keep records accurate.
• Escalate any issues that may affect delivery to your Line Manager.
• Contribute to continuous improvement by identifying efficiencies and understanding the need for ongoing change.
• Play a positive, supportive role model within the administrative team, responding constructively to challenge and change.

Skills

Microsoft Office

Data entry

Communication skills

Organisational skills

Job description

Brook Street in Worcester is seeking an Admin Officer (Customer Service Centre Support) for a part-time, hybrid role. You will provide general admin support, data entry, records management, and customer guidance across policies and procedures.

The role is mostly home-based with occasional office attendance at Oak House, Bridgwater Road, Worcester. 22.5 hours per week across weekdays; pay rate £13.98 per hour with extension possible beyond 31/03/27.