Hybrid Admin Officer | Government Operations

Brook Street; Liverpool; Hybrid; GBP 18,000 - 23,000; Full time

Job summary

Brook Street is seeking an Admin officer on a temporary basis to support day-to-day operations for a government client. The role is located in Bootle with hybrid working and a pay rate of £14.81 per hour. You will handle emails, travel bookings, complaints, and routine administrative tasks under general supervision.

Ideal candidates will have strong Microsoft Office skills, good communication, and the ability to stay calm under pressure. GCSEs and an NVQ in Business Administration are required.

Qualifications

• Five GCSEs at Grade C or above (including English Language or equivalent).
• NVQ Business Administration Level 2 (or suitable clerical experience).

Responsibilities

• Monitor and respond to emails in the team inbox throughout the day, ensuring enquiries are handled in line with policy.
• Support travel and booking-related queries, including air, hotel, rail and hire car bookings, providing advice and lifting booking restrictions when required.
• Deal with complaints and day-to-day issues effectively and professionally.
• Oversee administrative processes and procedures to ensure they’re followed accurately.
• Manage insurance and accident management claims in line with policy requirements.
• Act as an administrative liaison with internal and/or external contacts.
• Prepare routine correspondence and produce fortnightly consolidated travel invoices.

Skills

Microsoft Office

Email management

Communication skills

Organisation

Education

Five GCSEs including English Language

NVQ Business Administration Level 2

Job description

Brook Street is seeking an Admin officer on a temporary basis to support day-to-day operations for a government client. The role is located in Bootle with hybrid working and a pay rate of £14.81 per hour. You will handle emails, travel bookings, complaints, and routine administrative tasks under general supervision.

Ideal candidates will have strong Microsoft Office skills, good communication, and the ability to stay calm under pressure. GCSEs and an NVQ in Business Administration are required.