Hybrid Administrative Support Specialist

HCML; Tewkesbury; Hybride; GBP 23 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medicash Health Cash Plan

24/7 Digital Health

Mental Health Support

Death in Service benefit

Payroll Giving

Holiday buy/sell

Volunteering/Community days

Maternity/Paternity policies

Professional development

Annual pay reviews

Résumé du poste

HCML is seeking an Operational Support Administrator in Tewkesbury/Worcester for a hybrid role. You will handle admin tasks, customer support, and office coordination across multiple functions, ensuring accurate processing and timely responses.

The role supports the business with efficient operations and a high standard of service. You will work Mon-Fri 9am-5.30pm, earn £26,500 per year, and join a team recognised for workplace wellbeing and development opportunities.

Qualifications

• Previous experience in an Administration, Business Support or Customer service role.

Responsabilités

• Manage client reimbursements in accordance with relevant scheme rules and benefits.
• Screen client onboarding questionnaires in accordance with guidelines.
• Support with new system testing, roll out of new procedures and develop new ways of working.
• Arrange client appointment bookings.
• Handle incoming and outgoing calls and signpost efficiently.
• Provide front line support to customers, troubleshooting for technical issues with our portals.
• Chase clinical information in a timely and professional manner.
• Process Data Subject Access Requests and escalations per ICO guidelines.
• Collate and present customer feedback and Net Promoter scores to management.
• Implement weekly and monthly client membership amendments.
• Conduct weekly patient facing reception duties and coordinate our FRS clinic in Barbourne - Worcester.
• Process incoming communications (Post and emails) and action as required.
• Manage office supplies and maintenance as required.
• Ad hoc document formatting per company branding and quality standards (MS Word, Excel, PowerPoint, Visio, Acrobat).
• Greet visitors efficiently and provide refreshments for meetings.

Connaissances

MS Office

Data Protection

Telephone manners

Interpersonal skills

Policy adherence

Attention to detail

Deadline driven

Outils

CRM

SharePoint

Outlook

Teams

Business Central

Rio

Mitel

Description du poste

HCML is seeking an Operational Support Administrator in Tewkesbury/Worcester for a hybrid role. You will handle admin tasks, customer support, and office coordination across multiple functions, ensuring accurate processing and timely responses.

The role supports the business with efficient operations and a high standard of service. You will work Mon-Fri 9am-5.30pm, earn £26,500 per year, and join a team recognised for workplace wellbeing and development opportunities.