Part-Time Access & Rights of Way Admin – Customer Focus

British Horse Society; Kenilworth; On-site; GBP 8,800 - 11,000; Part time

Benefits offered by this job

Pension contributions up to 5%

Health cash plan

Wellbeing and mental health support

Job summary

British Horse Society is seeking an Access Administrator for the Access & Rights of Way Team. The role is part-time, two days a week, based at our Stoneleigh-area office in Warwickshire, with standard hours and some flexible options.

You will be the first point of contact for members and the public, handling inquiries by phone and email and supporting events and projects. The role emphasizes organisational skills, clear communication, and a willingness to learn about access and rights of way.

Qualifications

• Experience in customer-facing roles is advantageous.
• Strong written and verbal communication skills.
• Comfortable using phones and email and handling inquiries.

Responsibilities

• Assist members of the public and BHS members by phone and email.
• Manage incoming/outgoing post and deliveries to keep the team organized.
• Support organisation of events, meetings and projects.
• Provide guidance on access and rights of way queries and route to specialists as needed.
• Collaborate with colleagues on activities to protect and promote equestrian access.

Skills

Customer service

Phone & email support

Organised

Teamwork

Job description

British Horse Society is seeking an Access Administrator for the Access & Rights of Way Team. The role is part-time, two days a week, based at our Stoneleigh-area office in Warwickshire, with standard hours and some flexible options.

You will be the first point of contact for members and the public, handling inquiries by phone and email and supporting events and projects. The role emphasizes organisational skills, clear communication, and a willingness to learn about access and rights of way.