Access Adminstrator - Access & Rights Of Way Team (Part-Time)

British Horse Society; Kenilworth; On-site; GBP 8,800 - 11,000; Part time

Benefits offered by this job

Pension contributions up to 5%

Health cash plan

Wellbeing and mental health support

Job summary

British Horse Society is seeking an Access Administrator for the Access & Rights of Way Team. The role is part-time, two days a week, based at our Stoneleigh-area office in Warwickshire, with standard hours and some flexible options.

You will be the first point of contact for members and the public, handling inquiries by phone and email and supporting events and projects. The role emphasizes organisational skills, clear communication, and a willingness to learn about access and rights of way.

Qualifications

• Experience in customer-facing roles is advantageous.
• Strong written and verbal communication skills.
• Comfortable using phones and email and handling inquiries.

Responsibilities

• Assist members of the public and BHS members by phone and email.
• Manage incoming/outgoing post and deliveries to keep the team organized.
• Support organisation of events, meetings and projects.
• Provide guidance on access and rights of way queries and route to specialists as needed.
• Collaborate with colleagues on activities to protect and promote equestrian access.

Skills

Customer service

Phone & email support

Organised

Teamwork

Job description

Access Administrator – Access & Rights of Way Team (Part-time - 14.88 Hours Per Week)

Closing date: 22 November 2026

Salary: £9,831.16 per annum (FTE £23,132.20)

We also offer 26 days' annual leave + public holidays on starting (pro rated for part time hours), matched pension contributions up to 5 percent, enhanced pay when taking leave as your family grows, income protection insurance, a health-cash plan and a wide range of wellbeing and mental health support services.

Location: Our office is based near Stoneleigh in Warwickshire. This is an office-based position.

Hours: This is a part-time role, for two days a week, working 8:35am to 5pm with an hours lunch break. We offer other flexible work options, which we're happy to discuss.

What you'll be doing:

• Working from our rural office location as part of a friendly and supportive team.
• Being the first point of contact for members of the public, BHS members and stakeholders, providing a welcoming and professional service by phone and email.
• Offering helpful guidance on access and rights of way enquiries and ensuring queries reach the right person when specialist support is needed.
• Managing incoming and outgoing post and deliveries, helping to keep the team organised and running smoothly.
• Supporting the organisation of events, meetings and projects.
• Working collaboratively with colleagues on a variety of activities that help protect, improve and promote equestrian access.

What you won't be doing:

• Needing to be a rights of way or equestrian expert before you join us. We'll support you to develop your knowledge and confidence in the role.
• Handling every enquiry yourself; you'll be part of a supportive team and will refer specialist enquiries to colleagues when needed.
• Working solely on one project, as the role involves supporting a wide range of activities.

This is a great role for you if:

• You enjoy helping people and providing excellent customer service
• You're organised, proactive and thrive in a varied administrative role.
• You have strong written and verbal communication skills and are confident speaking to a range of people.
• You take pride in keeping things organised and making sure things run smoothly to support the team.
• You're interested in the countryside, access, community engagement or the equestrian sector
• …you want to work in an organisation that supports you to bring your full, authentic self to work and is working really hard to be a beacon of inclusion in the equestrian sector

We're excited that you're thinking about applying to British Horse Society. To help you make the strongest impression, here are a few friendly tips:

• AI tools can be handy, but they don't always hit the mark when it comes to the specific stuff we're looking for
• We really want to hear your voice - your experiences, your skills and what makes you, well, you!
• If you lean too much on AI-generated content, your application might end up sounding a bit generic - and that could hurt your chances.

So, keep it real, keep it personal and show us what you're all about.

Safer Recruitment, Equality and Diversity

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore at conditional offer stage successful applicants will be required to declare:

• All unspent cautions and/or unspent convictions

For further information on how long it takes for cautions and convictions cautions to become spent, please refer to this guide on the Rehabilitation of Offenders Act 1974.

British Horse Society is committed to achieving equity for all current and prospective employees and doesn't condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity or marriage and civil partnership.

We aspire to have a diverse workforce because, in our view, diversity enables better organisational outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, brings better outcomes for all employees.

We strongly encourage suitably experienced people from a wide range of backgrounds to apply.

Only suitable candidates will be contacted directly about this position. We won't store or process the data of candidates for longer than is necessary for the recruitment process.