Parking Support Officer

Peterborough City Council; Peterborough; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Employee Discounts

Cycle to Work

Car Lease Scheme

Paid volunteering hours

Job summary

The Peterborough City Council is seeking a Parking Support Officer to deliver a high-quality, customer-focused parking service. You will process PCNs and permit applications, handle appeals and enquiries, and support parking operations within the framework of applicable legislation and policies.

You will join a dedicated Parking Support Team committed to excellent service, teamwork, and continuous improvement, with opportunities to develop your skills using IT systems and Microsoft 365 in a busy

Qualifications

• Excellent attention to detail and accuracy in administrative tasks.
• Strong written and verbal communication skills for customers and colleagues.
• Ability to work within legislation, policies and procedures while delivering a professional service.
• Experience in a busy administrative environment with multi-tasking abilities.
• Confident with IT systems and Microsoft 365 applications.

Responsibilities

• Process Penalty Charge Notices (PCNs) and parking permit applications.
• Handle appeals and enquiries from customers and stakeholders.
• Support the administration of parking operations and related procedures.
• Ensure compliance with parking legislation and organisational policies.

Skills

Attention to detail

Customer service

Communication

Organizational skills

Tools

Microsoft 365

Job description

As a Parking Support Officer, you will play a key role in delivering an efficient and customer-focused parking service. You will be responsible for processing Penalty Charge Notices, managing parking permit applications, handling appeals and enquiries, and supporting the administration of parking operations. The role requires excellent attention to detail, strong communication skills, and the ability to work within legislation, policies, and procedures while providing a professional service to customers and stakeholders.

All about our Team. Our Parking Support Team is a friendly, professional, and dedicated team that works together to support the delivery of parking services across Peterborough. We are committed to providing excellent customer service, ensuring compliance with parking legislation, and supporting residents, businesses, visitors, and colleagues. We value collaboration, continuous improvement, and a positive team culture where everyone contributes to achieving shared goals.

You will be organised, motivated, and customer-focused, with experience working in a busy administrative environment. You will have excellent written and verbal communication skills, confidence using IT systems and Microsoft 365 applications, and the ability to manage competing priorities effectively. Most importantly, you will enjoy working as part of a team, have a keen eye for detail, and be committed to delivering a high-quality service to customers and colleagues alike.

Our Benefits

We value our colleagues and have developed a number of benefits in addition to our generous annual leave starting at 25 days + bank holidays, sick pay and local government pension scheme…

• Access to a range of benefits via our Employee Benefits Platform, including in-store and online discounts as well as our Cycle to Work and Home & Electronics schemes
• Buy up to 10 days additional annual leave (pro-rata)
• Access to car lease scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities including apprenticeships to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to our equality, diversity and inclusion network
• Opportunities to receive Employee Recognition Awards