Parking Operations & Customer Support Officer

Peterborough City Council; Peterborough; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Employee Discounts

Cycle to Work

Car Lease Scheme

Paid volunteering hours

Job summary

The Peterborough City Council is seeking a Parking Support Officer to deliver a high-quality, customer-focused parking service. You will process PCNs and permit applications, handle appeals and enquiries, and support parking operations within the framework of applicable legislation and policies.

You will join a dedicated Parking Support Team committed to excellent service, teamwork, and continuous improvement, with opportunities to develop your skills using IT systems and Microsoft 365 in a busy

Qualifications

• Excellent attention to detail and accuracy in administrative tasks.
• Strong written and verbal communication skills for customers and colleagues.
• Ability to work within legislation, policies and procedures while delivering a professional service.
• Experience in a busy administrative environment with multi-tasking abilities.
• Confident with IT systems and Microsoft 365 applications.

Responsibilities

• Process Penalty Charge Notices (PCNs) and parking permit applications.
• Handle appeals and enquiries from customers and stakeholders.
• Support the administration of parking operations and related procedures.
• Ensure compliance with parking legislation and organisational policies.

Skills

Attention to detail

Customer service

Communication

Organizational skills

Tools

Microsoft 365

Job description

The Peterborough City Council is seeking a Parking Support Officer to deliver a high-quality, customer-focused parking service. You will process PCNs and permit applications, handle appeals and enquiries, and support parking operations within the framework of applicable legislation and policies.

You will join a dedicated Parking Support Team committed to excellent service, teamwork, and continuous improvement, with opportunities to develop your skills using IT systems and Microsoft 365 in a busy