Civil Enforcement Officer

North Yorkshire Council; Selby; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Holiday entitlement 28–34 days

Local government pension scheme

Salary sacrifice and discounts

Wellbeing programme

Job summary

North Yorkshire Council is seeking Civil Enforcement Officers to patrol car parks and highways across the district, enforcing parking regulations and assisting the public. The role offers outdoor work, training, and a pension-friendly environment.

You will operate handheld devices, report hazards, and work as part of a dedicated team. A full driving licence is required, with shift patterns across early mornings to late evenings, 5 days out of 7.

Qualifications

• Customer-focused with good verbal and written communication skills.
• Ability to engage with the public in a helpful and professional manner.
• Willingness to learn and operate parking-enforcement equipment.

Responsibilities

• Patrol car parks and highways to enforce parking regulations.
• Issue PCNs using handheld terminals and record details.
• Assist and answer enquiries from the public tactfully.
• Spot hazards and report issues affecting safety or operations.
• Work as a lone worker while maintaining reliable service.

Skills

Customer focus

Verbal communication

Written communication

Driving licence

Tools

Handheld terminals

Job description

Are you a lover of the outdoors? Are you looking for an active role that allows you to earn while working outside across the beautiful district of North Yorkshire?

If so, we want to hear from you! We are looking for professional, community-minded Civil Enforcement Officers to join our parking services team.

The Role

Our Parking Services team provides a range of frontline services, and is directly responsible for the day-to-day operation, cleaning, maintenance, servicing and repair of pay and display machinery throughout the district.

As a Civil Enforcement Officer, you will:

• Work as part of a team patrolling car parks and highways in your designated areas to enforce parking regulations. Issue penalty charge notices (PCNs) using handheld computerised terminals, you may also be required to make written reports in support of notices issued
• Assist and answer enquiries from the public in a helpful, sensitive, and tactful manner, and be observant and accurate when recording information
• Spot and report local hazards like broken street furniture, faulty street lighting, defective signage or any other issues that may constitute a hazard to the public or adversely affect the proper operation of a permitted parking facility
• Work independently as a lone worker on your designated patrol routes
• Demonstrate flexibility and reliability to ensure excellent service delivery

This is an excellent opportunity for someone who loves the outdoors, allowing you to broaden your knowledge of North Yorkshire while enjoying an active role.

Shifts and Rewards:

5 days over 7 : various shift patterns between 05:00am to 00:15am.

Earn an allowance for any weekend working of up to £30 per full day (approximately £2000 additional per annum).

What you will bring

We are looking for someone who is customer focused, resilient, and possesses great verbal and written communication skills to deal effectively with members of the public.

The ability to operate a computer or computerised equipment is an advantage. However, we welcome all candidates as full training will be provided.

A full manual driving license is required to complete all aspects of the role.

Working for us

When you join us, you are entitled to our outstanding benefits and wellbeing plan as part of your position:

• Our holiday entitlement starts at 28 days rising to 34 days (pro-rata) per year with continued service, plus public holidays
• Generous local government pension scheme
• Salary sacrifice, employee cash back and discounts schemes
• Learning, development and career advancement opportunities
• Health Assured – confidential help and support for your wellbeing