Parking Concierge & Community Experience Lead

Woking Borough Council; Woking; On-site; GBP 24,000 - 26,000; Full time

Benefits offered by this job

Flexible benefits

Vehicle allowance

Job summary

Woking Borough Council is seeking a friendly Car Parks Ambassador in Woking to provide outstanding customer service across our car parks, helping residents, visitors and businesses enjoy a safe, well-managed parking environment.

You will patrol car parks, assist customers, report maintenance issues, and work with colleagues to ensure smooth operations. A full driving licence is required for some roles and a benefits package is included.

Qualifications

• Excellent communication and interpersonal skills.
• Customer-focused approach.
• Ability to work independently and use initiative.
• Good problem-solving skills and attention to detail.
• Flexible approach to working hours and duties.
• Full driving licence (if required by the role).

Responsibilities

• Providing outstanding customer service and assistance to car park users.
• Monitoring car parks and reporting maintenance, safety, or operational issues.
• Supporting the effective operation of parking facilities.
• Handling customer enquiries and resolving issues professionally.
• Promoting a safe, secure, and welcoming environment for all visitors.
• Working collaboratively with colleagues and stakeholders.

Skills

Communication

Customer focus

Independence

Problem solving

Flexibility

Driving licence

Job description

Woking Borough Council is seeking a friendly Car Parks Ambassador in Woking to provide outstanding customer service across our car parks, helping residents, visitors and businesses enjoy a safe, well-managed parking environment.

You will patrol car parks, assist customers, report maintenance issues, and work with colleagues to ensure smooth operations. A full driving licence is required for some roles and a benefits package is included.