Civil Enforcment Support Officer

Barking & Dagenham Council; Greater London; Presencial; GBP 25.000 - 29.000; Jornada completa

Descripción de la vacante

Barking & Dagenham Council is seeking an Civil Parking Enforcement Support Officer to support day-to-day operation of the CPE service. You will patrol and supervise civil enforcement activities, including moped patrols, across the borough, coordinating resources, maintaining equipment and producing performance reports.

A full UK driving licence and bike licence are essential, with excellent communication and customer service skills.

Formación

• Must have Full UK driving licence and CBT or full motorbike licence.
• Excellent communication and customer service skills.
• Experience supervising staff or coordinating operational teams.

Responsabilidades

• Support day-to-day operation of the CPE service.
• Provide operational, administrative and supervisory support.
• Coordinate resources and maintain enforcement equipment and vehicles.
• Analyse performance data and produce reports.
• Support mobile parking enforcement operations across the borough, including moped patrols.
• Travel throughout the borough to support enforcement activities and inspections.

Conocimientos

Driving licence

Moped riding

Team supervision

Analytical reporting

Customer service

Communication skills

Problem solving

Descripción del empleo

This is a varied and rewarding role supporting the day-to-day operation of the Council's Civil Parking Enforcement (CPE) service. You will provide operational, administrative and supervisory support to ensure the effective enforcement of Traffic Management Orders in accordance with the Traffic Management Act 2004. Working closely with enforcement managers and frontline teams, you will help coordinate resources, maintain enforcement equipment and vehicles, analyse performance data, and ensure the service delivers excellent standards of compliance, customer service and operational performance. A key aspect of this role is supporting mobile parking enforcement operations across the borough. The successful candidate will be required to patrol on a council-provided moped and undertake on-street operational duties, including the monitoring, supervision and shadowing of Civil Enforcement Officers carrying out moped patrols. The role requires regular travel throughout the borough to support enforcement activities, conduct inspections, provide operational assistance and ensure service standards are maintained. Special requirements for this post

• Must have Full driving license and CBT or full motorbike license.
• Required to wear PPE and uniform
• Walking long periods in all weathers.
• We are seeking a highly motivated and organised individual to join our Parking Services team as a Civil Enforcment Support Officer ., Experience in parking enforcement, highways, transport, regulatory services or a similar operational environment.
• Experience supervising staff, coordinating operational teams or monitoring service delivery.
• Strong organisational, administrative and problem-solving skills.
• Excellent communication and customer service skills.
• Experience analysing performance information and producing reports.
• A full UK driving licence.
• The ability to safely and confidently ride a moped as part of regular operational duties across the borough.
• Barking & Dagenham is changing. It Starts Here.

Think you know Barking and Dagenham? Think again. While this small corner of east London might have a reputation for needing development, scratch beneath the surface and you'll find active communities and a place that consistently punches above its weight. The borough is changing - and changing for the better. And It Starts Here. Yes, the borough has its challenges. But it's on the cusp of something exciting. With one of the youngest populations in the country, ambitions are high and rightly so. 98% of our schools are rated Good or Outstanding and every year more of our talented teenagers get into Russell Group Universities and hotly sought after apprenticeship schemes. We have award winning parks, centuries old manor houses full of relics and artifacts you can go and see, and the ruins of one of Anglo-Saxon England's most powerful and wealthiest religious sites. We're even bringing beavers and white storks to the borough to help rewild the local landscape and boost biodiversity. Over the past few years, we've been working hard to improve how we deliver services and support our community. From tackling inequality to making sure our services are the best they can be, we're focused on what matters most to local people. We're creating the conditions for people to thrive - so everyone can enjoy a good quality of life, feel proud to call this place home, and be part of something bigger. #ItStartsHere - with our streets, our schools, our neighbourhoods. And with your application to join our determined team who are passionate about doing what's best for the future of Barking and Dagenham. As an Investors in People Gold Award employer, we're serious about supporting our staff. From flexible working, professional training and career development to wellbeing initiatives, we want our people to feel valued and supported in everything they do.