Parking Correspondence Officer

The Oyster Partnership; Greater London; Hybrid; GBP 21,000 - 34,000; Part time

Benefits offered by this job

Hybrid work (2 days in office)

Job summary

The London Local Authority is seeking an experienced Parking Correspondence Officer to join their busy Parking Services team on an initial 3-6 month contract, with hybrid working (2 days in the office).

You will draft and respond to parking-related correspondence, handle enquiries from elected Members, residents, and businesses, and manage FOI requests while ensuring timely, accurate, and compliant responses.

Qualifications

• Experience handling complex correspondence and casework.
• Knowledge of FOI requests and member enquiries is desirable.
• Excellent written communication and report-writing skills.

Responsibilities

• Draft and respond to parking-related correspondence.
• Handle enquiries from elected Members, residents, businesses, and stakeholders.
• Manage FOI and information requests.
• Monitor and process enquiries via shared service inboxes.
• Investigate cases and gather information to prepare responses.
• Ensure compliance with legislation, policies, and standards.
• Maintain accurate records and update internal systems.
• Support Parking Services with administrative and casework tasks.

Skills

Written communication

Attention to detail

Time management

Tools

Microsoft Office

Job description

A London Local Authority is seeking an experienced Parking Correspondence Officer to join their busy Parking Services team on an initial 3-6 month contract.

This is a fantastic opportunity for a candidate with strong written communication skills and previous experience dealing with customer enquiries, elected member correspondence, and statutory information requests within a public sector environment.

Working in a hybrid arrangement, you will be responsible for managing a variety of parking-related correspondence, ensuring that responses are accurate, professional, and delivered within prescribed timescales.

Key Responsibilities

• Draft and respond to parking-related correspondence on behalf of the local authority.
• Handle enquiries received from elected Members, residents, businesses, and other stakeholders.
• Manage and respond to Freedom of Information (FOI) requests and other information requests.
• Monitor and process enquiries received through shared service inboxes.
• Investigate cases and gather information from internal departments to prepare comprehensive responses.
• Ensure correspondence complies with relevant legislation, council policies, and service standards.
• Maintain accurate records and update internal systems accordingly.
• Support the wider Parking Services team with administrative and casework activities as required.

About You

• Previous experience working within a Local Authority, Parking Services, Civil Enforcement, Customer Services, or a similar public sector environment.
• Experience handling complex correspondence and casework.
• Knowledge of parking regulations, parking enforcement processes, or transport-related services would be highly desirable.
• Experience responding to Freedom of Information (FOI) requests and Member enquiries.
• Excellent written communication and report-writing skills.
• Strong attention to detail and the ability to work to strict deadlines.
• Proficiency in Microsoft Office and case management systems.

What's on Offer

• Hybrid working arrangement with just 2 days per week in the office.
• Immediate start available.
• Initial 3-6 month contract with potential for extension.
• Opportunity to work within a well established London Local Authority.
• Competitive hourly rate.

Please note: Due to the urgent nature of this requirement, applications from candidates available to start at short notice or immediately are particularly welcome