Park Warden - Bay View

Holgates Holiday Parks; Silverdale; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

On-site accommodation

Gym & leisure facilities

Holiday discounts

Food discounts

Uniform provided

Job summary

Holgates Bay View in Bolton le Sands, near Carnforth, is seeking a Park Warden for a live-in role with on-site accommodation. You will help maintain a pristine, 5-star standard and ensure every guest feels welcome.

You’ll handle housekeeping of park facilities, guide guests to pitches, and contribute to safety with on-call duties and health and safety compliance. Previous customer-facing experience is valued.

Qualifications

• Full UK driving licence for manual vehicles.
• Excellent customer service and communication skills.
• Adaptable, reliable, and detail-oriented.

Responsibilities

• Maintain cleanliness and presentation of park facilities and accommodation.
• Greet touring guests and escort them to allocated pitches, acting as the welcoming face of the park.
• Perform on-call duties, site and security checks outside normal hours.
• Assist management in sales functions when required.
• Deliver holiday home gas bottles under Health & Safety guidelines.
• Handle guest issues and resolve complaints professionally and efficiently.
• Maintain health and safety standards and COSHH guidelines on site.
• Coordinate with contractors and supervise on-site works.

Skills

Driving licence

Customer service

Communication

Adaptable

Detail-oriented

Job description

Park Warden – Holgates Bay View

Be part of an award-winning team providing 5-star holiday experiences across the North West.

Join Our Team!

We’re looking for a hardworking, friendly, and enthusiastic Park Warden to join our close-knit team. This is a live-in role with accommodation provided on park — ideal for anyone who loves the outdoors, enjoys meeting people, and takes pride in maintaining a beautiful environment.

Why Join Holgates?

When you join Holgates, you become part of an award-winning team dedicated to creating exceptional guest experiences. Set against the breathtaking backdrop of Morecambe Bay and beyond, Holgates Holiday Parks are places where unforgettable memories are made. Every member of our team plays a part in making those moments special for our guests.

Our award-winning, 5-starparks welcome holiday home owners and guests to enjoy touring pitches, luxury pods, static holiday homes, and charming holiday cottages — all set in some of the most beautiful countryside in the North West.

The Details

• Hours: Minimum of 40 hours Monday to Sunday (including evenings, on-calls, weekends, and school holidays)
• Location: Bay View, Bolton le Sands, Carnforth
• Reports to: Park Manager

What You’ll Do

As a Park Warden, you’ll be at the heart of the guest experience — keeping our parks looking their best and ensuring every visitor feels welcome.

You will be hands on and active, looking after the cleanliness and presentation of our 5 star shower facilities, bar building, hire fleet accommodation, including caravans, pods and cottages, as well as on park facilities which are open to members of the public, holiday makers and holiday homeowners. You are expected to lead by example to ensure that deadlines are met with all guests experiencing exceptional customer service alongside the highest standards of cleanliness. You are responsible for ensuring that work is carried out efficiently, and that you achieve consistently high standards whilst meeting all necessary health, safety and hygiene standards.

Key Responsibilities

This is an indication of the duties and responsibilities that the post may involve. The exact nature of the duties and responsibilities will vary per team member throughout the season and you will be expected to work flexibly and carry out duties that are reasonably required and is appropriate to ability and training.

• Cleaning and maintaining to the highest standard our touring facilities, caravans, pods, cottages and holiday home sales units.
• Welcoming touring guests and escorting them to their allocated pitches and being the welcoming yet professional face of the park, greeting them and pointing out the locations of the on-site facilities.
• Perform on-call duties, including site and/or alarm call outs, site & security checks and facilities checks outside of normal working hours.
• Assisting Management in any sales functions upon request.
• Delivery of holiday home gas bottles under Health & Safety guidelines and recording thereof.
• Deal with conflict management of any situations that may arise at any time, including out of hours on call periods. Reporting to the Park Manager in detail any situations, persons and resolutions or further appropriate actions, with support to Management to achieve a favourable outcome.
• Perform a variety of groundwork, job sheet work and maintenance checks & duties as instructed by the Park Manager and/or Assistant Park Manager, under appropriate training and Health & safety Guidelines/COSHH Regulations.
• Liaise with customers daily, investigating, handling and resolving any issues/customer complaints in a professional and efficient manner.
• Participate in and be actively involved in promoting park facilities, products and activities.
• Inspection of touring/seasonal touring units and awnings during inclement weather and report & photograph any damage to Reception to liaise with owners where necessary.
• Report all customer lost property to Reception or Management.
• Take all reasonable steps to ensure the security of all stock, equipment and keys throughout the working day.
• Perform regular park Health & Safety Checks and recording thereof reporting immediately any anomalies which may result in harm to staff and/or customers.
• Take responsibility for all equipment, ensuring the good working order through routine maintenance, checksinspections, organising repairs promptly as required or refer to an appropriate Manager.
• Monitor accommodation units and complex for signs of damage/theft, notifying a Manager as required.
• Liaise with and observe outside contractors whilst on site to ensure safety of units, facilities, staff & customers.
• Ensure that standards of personal appearance and hygiene are maintained in line with Company requirements.
• Ensure compliance to statutory and company regulations and health & safety guidelines including fire and emergency, follow correct procedures and wear appropriate PPE as applicable
• Ensure that chemicals and equipment are only used by appropriately in line with COSHH regulations and risk assessments.
• Ensure that all relevant health and safety checks are undertaken, and that any potential risks or hazards are reported promptly
• Ensure compliance with company and park policies and procedures.
• Always comply with data protection regulations and company procedures when handling employee and/or customer details. Such information must not be communicated to anyone other than authorised persons.

What We’re Looking For

• A full UK driving licence for manual vehicles
• Great customer service and communication skills
• Adaptable, reliable, and detail-oriented

Desirable

• Previous experience as a Holiday Park Warden

We Offer

• High-quality on-site accommodation in stunning surroundings
• Free gym membership and use of leisure facilities at Holgates Silverdale Park for you and your immediate family*
• 20% discount on holidays across all 9 Holgates parks*
• 50% off food for you and your family, plus free hot & soft drinks while on duty*
• Uniform provided
• Terms and conditions apply

Is This Role Right for You?

If you love the outdoors, take pride in excellent service, and want to work in a place where no two days are the same, then Holgate’s could be the perfect fit. Many of our team members have grown their careers with us — and we’d love for you to be next.

Salary: £22,390 - Accommodation Included

Experience: Candidates with prior experience in a similar role are desirable