Shop Manager

Holgates Holiday Parks; Silverdale; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

20% Discount on Holgate Holidays

Free Leisure Club Membership

50% Discount on Food for you and one?

Complimentary Drinks on Shift

50% Discount on Bowling (Off-Peak)

Uniform Provided (Where Applicable)

Job summary

Holgates Holiday Parks is seeking an enthusiastic Shop Manager to lead the on-park shop at Holgates Silverdale, driving day-to-day operations and profitability. You will oversee purchasing, pricing, stock control and customer service while managing a small team in a hands-on role.

You will report to Park Management and work closely with the Financial Director, occasionally supporting the café. The role requires a full-time, 40-hour week rota, including weekends, with opportunities to influence

Qualifications

• Previous retail supervisory management experience.
• Good understanding of retail operations, purchasing and stock control.
• Commercial awareness, including pricing, cost and gross profit.
• Experience of leading and supporting a team.
• Excellent customer service, communication and organisational skills.
• Confidence using electronic tills, stock systems and basic financial reports.
• Ability to work independently, use initiative and make decisions.
• A practical, hands-on flexible approach.

Responsibilities

• Oversee the daily running of the shop, ensuring excellent customer service, cleanliness and presentation.
• Manage opening and closing procedures, cash handling and daily reconciliation.
• Develop an attractive product range that meets customer needs and seasonal demand.
• Handle enquiries and feedback professionally
• Source products, select suppliers and negotiate competitive prices and delivery terms.
• Manage retail pricing, promotions and profit margins.
• Monitor sales, turnover, gross profit and operating costs.
• Identify opportunities to increase sales and profitability.
• Work with the Finance Director on budgets, financial reporting and commercial performance.
• Manage ordering, deliveries, restocking and stock rotation.
• Maintain accurate stock records and carry out regular stock takes.
• Minimise waste, stock losses and unnecessary overstocking.
• Ensure products are correctly stored and attractively displayed.
• Lead, motivate and support the shop team.
• Prepare staff rotas in line with trading requirements and budgets.
• Support recruitment, training and colleague development.
• Lead by example, remain hands-on with customers and daily shop duties.
• Ensure compliance with food hygiene, health and safety, trading standards and age-restricted sales requirements.
• Maintain appropriate food storage, temperature checks and date controls.
• Support café team when required, particularly during busy periods.
• Promote responsible purchasing, recycling and waste reduction.
• You will have day-to-day responsibility and authority for shop purchasing, supplier selection, product range, pricing, promotions, merchandising and stock investment, working within agreed financial controls.
• You will be expected to use sound commercial judgment, monitor performance and maintain regular communication with Par Management and the Financial Director.

Skills

Retail management

Team leadership

Customer service

Pricing & gross profit

Stock control

Tills & stock systems

Decision making

Independent work

Tools

Driving licence

Job description

Job Description

Shop Manager

Department – Food & Beverage

Hours – 40 per Week, on a Rota across seven days

Salary – £30,000 per annum

Reports to – Park Management

Employment Type – Full-time

About The Role

We are looking for an enthusiastic, organised and commercially minded Shop Manager to take responsibility for the day-to-day running and profitability of our on-park shop at Holgates Silverdale Holiday Park

Our shop plays an important role in the holiday experience, providing guests, holiday-home owners and members of the public with everyday essentials, holiday treats and convenient shopping.

This is a varied, hands-on management role where you will oversee purchasing, suppliers, pricing, stock control, financial performance, customer service and team management.

Working closely with Park Management and supported by the Financial Director, you will have the opportunity to make commercial decisions that improve sales, profitability and the customer experience. Occasional support for our café operation will also be required.

Key Responsibilities

Shop Operations & Customer Service

• Oversee the daily running of the shop, ensuring excellent customer service, cleanliness and presentation.
• Manage opening and closing procedures, cash handling and daily reconciliation.
• Develop an attractive product range that meets customer needs and seasonal demand.
• Handle enquiries and feedback professionally

Purchasing and Commercial Performance

• Source products, select suppliers and negotiate competitive prices and delivery terms.
• Manage retail pricing, promotions and profit margins.
• Monitor sales, turnover, gross profit and operating costs.
• Identify opportunities to increase sales and profitability.
• Work with the Finance Director on budgets, financial reporting and commercial performance.

Stock Control and Merchandising

• Manage ordering, deliveries, restocking and stock rotation.
• Maintain accurate stock records and carry out regular stock takes.
• Minimise waste, stock losses and unnecessary overstocking.
• Ensure products are correctly stored and attractively displayed.

Team Management

• Lead, motivate and support the shop team.
• Prepare staff rotas in line with trading requirements and budgets.
• Support recruitment, training and colleague development.
• Lead by example, remain hands-on with customers and daily shop duties.

Health, Safety and Wider Support

• Ensure compliance with food hygiene, health and safety, trading standards and age-restricted sales requirements.
• Maintain appropriate food storage, temperature checks and date controls.
• Support café team when required, particularly during busy periods.
• Promote responsible purchasing, recycling and waste reduction.

Commercial Responsibility

You will have day-to-day responsibility and authority for shop purchasing, supplier selection, product range, pricing, promotions, merchandising and stock investment, working within agreed financial controls.

You will be expected to use sound commercial judgment, monitor performance and maintain regular communication with Par Management and the Financial Director.

Person Specification

Essential

• Previous retail supervisory management experience.
• Good understanding of retail operations, purchasing and stock control.
• Commercial awareness, including pricing, cost and gross profit.
• Experience of leading and supporting a team.
• Excellent customer service, communication and organisational skills.
• Confidence using electronic tills, stock systems and basic financial reports.
• Ability to work independently, use initiative and make decisions.
• A practical, hands‑on flexible approach.

Desirable

• Experience negotiating with suppliers and setting retail prices.
• Experience in holiday parks, leisure or hospitality.
• Experience with budgets and financial reporting.
• Full UK driving licence.

Working Hours

• 40 hours per week, on a rota covering Monday to Sunday
• Weekends and bank holiday working is required.
• Flexibility during school holidays and peak trading periods is essential.
• Occasional café support will be required.

Key Performance Expectations

• Sales growth and healthy gross profit margins.
• Effective stock control and reduced waste.
• Excellent customer service and shop presentation.
• Strong team management and rota planning.
• Effective supplier relationships and commercial performance.
• Compliance with health, safety and operational standards.

Working as Part of Holgates

• Family First: Creating a friendly and welcoming environment.
• Excellence Always: Maintaining high standards and seeking improvement.
• Respect for Nature: Making responsible choices and reducing waste.
• Community Connection: Supporting local suppliers and the wider community.
• Memories that Last: Helping create enjoyable experiences for our guests.

Why Join Holgates?

Join a friendly, family-run business where the guest experience is at the heart of everything we do.

You’ll have the opportunity to take ownership of your own department, make commercial decisions and play an important part in the success of our wider hospitality operation.

Our Benefits Include

• 20% Discount on Holgate Holidays
• Free Leisure Club Membership for you and one guest
• 50% Discount on Food for you and one guest
• Complimentary Drinks on Shift
• 50% Discount on Bowling (Off-Peak)
• Uniform Provided (Where Applicable)