Park Security & Guest Experience Lead

Sun, Inc.; England; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Holiday discounts

Restaurant discounts

Eye test voucher

Assistance programme

Gym memberships

Referral schemes

Mortgage advice

Pension scheme

Job summary

Park Holidays UK in England invites applications for a Park Warden to oversee security and safety operations within the park, maintaining records and providing support to guests and staff. You'll ensure a visible security presence, manage access and incidents, and work with local authorities while delivering excellent customer service and information.

This role requires Organisation skills, strong communication, and willingness to work weekends or evenings; DBS check is required, with training

Qualifications

• Proven experience in a security or warden role.
• Excellent organisational skills and ability to manage multiple tasks.
• Strong verbal and written communication with guests and authorities.
• Proactive problem-solving to address security issues.
• High attention to detail for records and investigations.
• Willingness to work weekends, holidays, and evenings.
• This role requires a DBS check.

Responsibilities

• Maintain a visible security presence throughout the park to ensure a safe and secure environment for guests and staff.
• Maintain accurate records of all security activities, including investigations of incidents, accidents, and witness statements.
• Manage site entrances, monitor visitor, staff, and customer activity to control access and ensure adherence to park policies.
• Provide appropriate storage and control of lost property, keeping detailed records of deposits and claims.
• Proactively discourage and address any on‑site intruders, ensuring the security of the park.
• Offer on‑site and local information to guests and staff, assisting with inquiries and enhancing their experience.
• Monitor and address any disruptive behaviour or situations likely to cause disturbances, ensuring a peaceful environment.
• Conduct thorough and unbiased investigations into incidents, providing detailed statements and reports suitable for use by third parties (e.g., police, courts).
• Maintain a good understanding of plot/pitch locations and the overall park layout to effectively manage security and respond to incidents.
• Be familiar with and manage procedures for late arrivals, ensuring guest needs are met and security is maintained.
• Handle customer comments and complaints, ensuring they are logged and directed to the appropriate departments. Inform the General Manager of any serious or potentially serious issues.

Skills

Security experience

Management experience

Organisational skills

Communication skills

Problem solving

Flexible schedule

DBS check

Education

No degree required

Job description

Park Holidays UK in England invites applications for a Park Warden to oversee security and safety operations within the park, maintaining records and providing support to guests and staff. You'll ensure a visible security presence, manage access and incidents, and work with local authorities while delivering excellent customer service and information.

This role requires Organisation skills, strong communication, and willingness to work weekends or evenings; DBS check is required, with training