Park Warden (PHPWDN)

Sun Communities; Tankerton; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Holiday discounts

Restaurant discounts on park

Eye test voucher

Employee Assistance Programme

Job summary

Park Holidays UK Ltd. is seeking a part-time Park Warden to oversee security and safety operations across the Alberta Holiday Park in Whistable, Kent.

You will manage security records, monitor activities, and provide information and support to guests and staff to uphold high safety standards. The role requires experience in security/warden positions, strong organisational and communication skills, and a proactive approach to security incidents.

Qualifications

• Experience in a security/warden role, management experience preferred.
• Excellent organisational skills with the ability to manage multiple tasks and incidents.
• Strong verbal and written communication with guests, staff and authorities.
• Proactive problem-solving in security-related issues.
• High attention to detail in maintaining records and investigations.
• Willingness to work weekends, holidays and evenings as required by the park.
• DBS check required.

Responsibilities

• Maintain visible security presence to keep guests and staff safe.
• Keep accurate records of security activities, investigations and statements.
• Manage park entrances and control access according to park policies.
• Secure storage and tracking of lost property with clear records.
• Address on-site intruders and maintain park security.
• Provide on-site information and assist guests and staff.
• Address disruptive behavior to maintain a peaceful environment.
• Conduct thorough investigations and provide statements/reports for police or courts.
• Understand park layout and pitch locations for effective security and incident response.
• Assist with late arrivals while ensuring guest needs and security.
• Log and route customer comments to appropriate departments; inform GM of serious issues.

Skills

Security experience

Warden experience

Organisational skills

Communication skills

Problem solving

Attention to detail

Flexible schedule

Job description

-Park Holidays UK Ltd.-Alberta Holiday Park, Whistable - Kent-Seasonal-Part Time

Looking for a rewarding career in the holiday park industry? Park Holidays UK is one of the leading holiday park operators, offering exciting opportunities in a fun and dynamic environment. Whether you're passionate about customer service, hospitality, or outdoor adventures, we have a role for you. Join our team and be part of creating unforgettable holiday experiences!

Overview

As the Park Warden, you will oversee the security and safety operations within the park, ensuring a secure and pleasant environment for both guests and staff. You will manage security records, monitor park activities, and provide essential information and support to maintain high standards of safety and service. This role requires excellent organisational skills, and a proactive approach to handling security and customer service matters.

Job Duties

• Maintain a visible security presence throughout the park to ensure a safe and secure environment for guests and staff.
• Maintain accurate records of all security activities, including investigations of incidents, accidents, and witness statements.
• Manage site entrances, monitor visitor, staff, and customer activity to control access and ensure adherence to park policies.
• Provide appropriate storage and control of lost property, keeping detailed records of deposits and claims.
• Proactively discourage and address any on-site intruders, ensuring the security of the park.
• Offer on-site and local information to guests and staff, assisting with inquiries and enhancing their experience.
• Monitor and address any disruptive behaviour or situations likely to cause disturbances, ensuring a peaceful environment.
• Conduct thorough and unbiased investigations into incidents, providing detailed statements and reports suitable for use by third parties (e.g., police, courts).
• Maintain a good understanding of plot/pitch locations and the overall park layout to effectively manage security and respond to incidents.
• Be familiar with and manage procedures for late arrivals, ensuring guest needs are met and security is maintained.
• Handle customer comments and complaints, ensuring they are logged and directed to the appropriate departments. Inform the General Manager of any serious or potentially serious issues.

Requirements

• Proven experience in a security or warden role, with prior management experience preferred.
• Excellent organisational skills with the ability to manage multiple tasks, maintain detailed records, and handle incidents effectively.
• Strong verbal and written communication skills, with the ability to interact with guests, staff, and external authorities.
• Proactive problem-solving skills with the ability to manage and resolve security-related issues promptly.
• High attention to detail, especially in maintaining accurate records and conducting thorough investigations.
• Willingness to work a flexible schedule, including weekends, holidays, and evenings, as required by the needs of the park.
• This role is subject to a Basic Disclosure and Barring Service (DBS) check

At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members — it's one of the key things that sets us apart.

We'll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.

Employee Benefits at Park Holidays UK include:

• Generous discount on holidays across our parks
• Discount at all restaurants on park for you and your family
• Free premium eye test voucher
• Comprehensive Employee Assistance Programme offering counselling, retail discounts, and more.