Park Safety Team Leader

Away Resorts; Boston; On-site; GBP 37,195,000 - 38,573,000; Full time

Benefits offered by this job

Training & development

Pension scheme

Bonus scheme

Holiday discounts

Discounted holidays

Job summary

Away Resorts at Appletree Country Park in Boston, Lincolnshire, seeks a Park Safety Team Leader to supervise day and night security, welcome guests and respond to emergencies. You will patrol, manage gate access, and support guest services from 17:30, ensuring the park remains safe and welcoming.

You will lead the Park Safety Team, coach staff, complete nightly checks, report on shift performance, and handle out-of-hours incidents with calm, proactive action.

Qualifications

• Full Driving Licence and a cheerful, guest-focused attitude are essential.
• Excellent customer service skills with a friendly approach.
• Willingness to assist guests with their needs and queries.

Responsibilities

• Welcoming guests at the park entrance and monitoring access.
• Patrolling the park by foot and vehicle to ensure perimeter security.
• Door duties and assisting guests with out-of-hours issues; delivering gas if needed.
• Support Guest Services from 17:30 onwards with queries and requests.
• Lead and develop the Park Safety Team through coaching and training.
• Complete nightly safety, security and operational checks with clear reports.
• Maintain visible presence across the park to keep guests safe.
• Lead on out-of-hours incidents including alarms and first aid.
• Assist guests with late check-ins, cleanliness concerns and boiler/gas issues.
• Complete nightly driving range ball collection and support Food & Beverage as needed.
• Oversee end-of-night lock-up and ensure park is secure overnight.

Skills

Full Driving Licence

Customer service

Customer-focused approach

Willingness to help guests

Job description

Park Safety Team Leader

Location: Appletree Country Park, Boston, Lincolnshire.

Hours: Variable Hours - Fixed Term Contract - Some Weekends required

Salary: £13.21 per hour, paid weekly!

This is not a typical park safety role. It's much better! Based at the beautiful location of Appletree Country Park, you will be keeping our holiday makers secure as well as helping them out when they need assistance.

We need you to deliver delight by being the person our holidays makers can rely upon day and night, keeping them safe and being there when they need help.

Who we are?

We are a dynamic and growing company, shaking up the Great British holiday. At our amazing UK resorts we pull out all the stops and add the bells and whistles to give our guests the holiday of a lifetime. Find out more about our holiday experience on our website: http://www.awayresorts.co.uk .

What you'll be doing

Working as part of our team of holiday heroes, you will be part of the team that makes sure the park is secure and safe at night and day. You will be a reassuring presence for guests, and you'll be there in an emergency. It's a varied and exciting job with responsibilities that include:

• Welcoming guests into our park at the entrance and monitoring vehicles that wish to gain access.
• Patrolling the park by foot and vehicle, ensuring the perimeters are secure and all is well within the park.
• Door duties.
• Helping guests with out-of-hours problems and delivering gas on the rare occasion a guest may have run out.
• Supporting with Guest Services duties from 17:30 onwards, helping our guests with their queries, requests and any assistance they may need.
• Supporting the Park Services Manager with the day-to-day leadership of our Park Safety Team, including coaching, training and developing the team.
• Ensuring all nightly safety, security and operational checks are completed to the right standard, with a detailed nightly report highlighting how the shift has gone and anything the wider team needs to know for the morning.
• Maintaining a visible presence across the park, patrolling by foot and vehicle and ensuring our guests, team and park remain safe and secure.
• Taking the lead on out-of-hours incidents including fire alarms, first aid, security concerns and conflict, remaining calm and proactive when issues arise.
• Supporting guests with a wide range of out-of-hours needs - from late check-ins and cleanliness concerns to resetting boilers, hot tub issues and occasional gas deliveries.
• Completing the nightly driving range ball collection, ensuring the driving range continues to operate smoothly through to closing, and providing support to the Food & Beverage team where needed.
• Taking responsibility for the end-of-night lock-up, ensuring all areas are secure, equipment is switched off and the park is left safe and secure overnight.

You will work a variety of shifts, including 17:00 - 00:30 and 00:30 - 09:00, across various days of the week, including weekends and bank holidays.

And who knows what else you may find yourself doing. As long as you're happy to help even when it's 'not your job', you're our sort of person.

One more thing...holidays happen at holiday times, so you will need to work your magic on bank holidays and weekends too.

Skills, experience, and qualities you'll need.

This is a great role for the right person, and we will provide full training and induction, so lots of experience is not as important as the right attitude. The only 'must-haves' are.

• Full Driving Licence
• Customer service skills - we want someone who is friendly and cheerful to our guests.
• A customer-focused approach, with a willingness to support guests with their needs and queries.

It's about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes' mantra of Attentive Amazing Lovers - if that's fired up your curiosity, have a read about it here and decide if it describes you.

What we can offer you

• Industry Leading Training & Development
• Competitive Pension Scheme
• Bonus Scheme
• Holiday Hero Discounted Menu
• Discounted holidays across all our parks
• On Park Discounts

Our Promise to You

Holiday Heroes come with all sorts of different super-powers, and we welcome them all!
We embrace diversity, inclusion, and equal opportunities. From our investors to our teams, we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We'll never accept any form of discrimination, and we'll forever strive not just for our product to be unique but our people too. After all, wouldn't it be boring if we were all the same? In short, we want to bring your whole self to work!

Good Luck!

#INDHP