Guest Services Assistant

Away-Resorts; Thirsk; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Training & Development

Incentives

Discounted holidays across parks

Job summary

Away Resorts is seeking a friendly Guest Services Assistant at Woodland Lakes Lodges, Thirsk, Yorkshire. You will welcome guests, check them in, help with bookings and resolve issues to ensure guests have their best possible holiday.

This role requires a can-do, proactive attitude, the ability to multitask and work evenings, weekends and bank holidays. Experience in customer service, preferably in hospitality, is essential; Parcvu booking system knowledge is a bonus.

Qualifications

• Experience in customer service, preferably in hospitality.
• Good communication and problem-solving skills.
• Willing to work evenings, weekends and bank holidays.

Responsibilities

• Welcome guests and check them in.
• Assist with bookings and guest inquiries.
• Resolve issues to ensure guest satisfaction.

Skills

Customer service

Hospitality

Multitasking

Tools

Parcvu booking system

Job description

Location:Woodland Lakes Lodges, Thirsk, Yorkshire

Salary:£12.71 per hour - paid weeky!

Who we are?

We are a dynamic and growing company, shaking up the Great British holiday.Find out more about our holiday experience on our website:http://www.awayresorts.co.uk .

What we need in a nutshell:

We want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave.

What you’ll be doing:

Working as part of our team of holiday heroes, you will be helping the Guest Services Manager to run the Guest Services department.

This will see you spending lots of your time with guests; meeting and greeting, checking them in, making holiday bookings, and resolving their complaints so that they walk away with a smile, and who knows what else you may find yourself doing. If you’re happy to help even when it’s ‘not your job,’ you’re our sort of person.

One more thing…holidays happen at holiday times, so you will need to work your magic on evenings, weekends and bank holidays too.

Skills, experience and qualities you’ll need:

• Customer service skills and experience are a must! Preferably in the hospitality sector.

Match that with a confident, outgoing personality, incredible organisation skills and a high degree of resilience under pressure, and you’re most of the way there. You will also be comfortable multi-tasking, working as part of a team and solving problems using your own initiative.

A key part of your job will be to ensure changeover days are seamless. As well as qualities we’ve already mentioned, you will have great communication skills, as you will be dealing with different departments and will need to resolve issues, get results and pass on correct information.

It’s about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers – if that’s fired up your curiosity, have a read about ithereand decide if it describes you.

Nice to have but not essential:

It would be great if you tick some of these boxes too (but we won’t hold it against you if you don’t).

• Experience of using booking systems, especially Parcvu

What we can offer you

This is a flexible role that we can help you fit into your life and it can also lead to other roles and career progression if you want it to. We look after you with a great range of benefits, including:

• Training & Development
• Regular incentives and rewards
• Discounted holidays across all our parks

Our promise to you

Holiday Heroes come with all sorts of different super-powers, and we welcome them all! After all, wouldn’t it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form ofdiscriminationand we’ll forever strive not just for our product to be unique but our people too. In short, we want to bring your whole self to work!