Park Safety Team Leader

Away Resorts Ltd; Erith; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Bonus Scheme

Discounted holidays across all our par

On Park Discounts

Industry Leading Training & Developm

Job summary

Away Resorts Ltd at Appletree Country Park, Boston, Lincolnshire, is looking for a Park Safety Team Member who can keep guests safe by day and night. You will welcome guests, monitor park access, patrol on foot and by vehicle, and respond calmly in emergencies.

You\'ll also assist with guest queries after 17:30, support the Park Services Manager with coaching and team development, complete nightly safety checks, and ensure the park is secure at end of shift.

Qualifications

• Full Driving Licence required.
• Customer service skills; friendly and cheerful to guests.
• A customer-focused approach to guest needs and queries.

Responsibilities

• Welcome guests into the park and monitor access.
• Patrol the park by foot and vehicle to ensure security.
• Assist guests with out-of-hours needs and occasional gas deliveries.
• Support Guest Services duties from 17:30 onwards.
• Assist Park Services Manager with coaching and team development.
• Complete nightly safety checks and report outcomes for the morning.
• Maintain a visible presence across the park and respond to incidents.
• Lead on out-of-hours incidents, including alarms and first aid.
• Support with late check-ins, cleanliness issues, and boiler/gas tasks.
• Close the park securely at end of night and ensure all equipment is off.

Skills

Driving Licence

Customer service

Guest-focused

Job description

Location: Tattershall Lakes, Lincolnshire

Location:Appletree Country Park, Boston, Lincolnshire.

Salary:£13.21 per hour, paid weekly!

What we need in a nutshell

This is not a typical park safety role. It’s much better! Based at the beautiful location of Appletree Country Park, you will be keeping our holiday makers secure as well as helping them out when they need assistance.

We need you to deliver delight by being the person our holidays makers can rely upon day and night, keeping them safe and being there when they need help.

Who we are?

We are a dynamic and growing company, shaking up the Great British holiday. At our amazing UK resorts we pull out all the stops and add the bells and whistles to give our guests the holiday of a lifetime. Find out more about our holiday experience on our website:http://www.awayresorts.co.uk .

What you'll be doing

Working as part of our team of holiday heroes, you will be part of the team that makes sure the park is secure and safe at night and day. You will be a reassuring presence for guests, and you’ll be there in an emergency. It’s a varied and exciting job with responsibilities that include:

• Welcoming guests into our park at the entrance and monitoring vehicles that wish to gain access.
• Patrolling the park by foot and vehicle, ensuring the perimeters are secure and all is well within the park.
• Helping guests with out-of-hours problems and delivering gas on the rare occasion a guest may have run out.
• Supporting with Guest Services duties from 17:30 onwards, helping our guests with their queries, requests and any assistance they may need.
• Supporting the Park Services Manager with the day-to-day leadership of our Park Safety Team, including coaching, training and developing the team.
• Ensuring all nightly safety, security and operational checks are completed to the right standard, with a detailed nightly report highlighting how the shift has gone and anything the wider team needs to know for the morning.
• Maintaining a visible presence across the park, patrolling by foot and vehicle and ensuring our guests, team and park remain safe and secure.
• Taking the lead on out-of-hours incidents including fire alarms, first aid, security concerns and conflict, remaining calm and proactive when issues arise.
• Supporting guests with a wide range of out-of-hours needs – from late check-ins and cleanliness concerns to resetting boilers, hot tub issues and occasional gas deliveries.
• Completing the nightly driving range ball collection, ensuring the driving range continues to operate smoothly through to closing, and providing support to the Food & Beverage team where needed.
• Taking responsibility for the end-of-night lock-up, ensuring all areas are secure, equipment is switched off and the park is left safe and secure overnight.

You will work a variety of shifts, including 17:00 - 00:30 and 00:30 - 09:00, across various days of the week, including weekends and bank holidays.

And who knows what else you may find yourself doing. As long as you’re happy to help even when it’s ‘not your job,’ you’re our sort of person.

One more thing…holidays happen at holiday times, so you will need to work your magic on bank holidays and weekends too.

Skills, experience, and qualities you’ll need.

This is a great role for the right person, and we will provide full training and induction, so lots of experience is not as important as the right attitude. The only ‘must-haves’ are.

• Full Driving Licence
• Customer service skills – we want someone who is friendly and cheerful to our guests.
• A customer-focused approach, with a willingness to support guests with their needs and queries.

It’s about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers – if that’s fired up your curiosity, have a read about ithere and decide if it describes you.

What we can offer you

• Industry Leading Training & Development
• Bonus Scheme
• Discounted holidays across all our parks
• On Park Discounts

Our Promise to You

Holiday Heroes come with all sorts of different super-powers, and we welcome them all!

We embrace diversity, inclusion, and equal opportunities. From our investors to our teams, we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination, and we’ll forever strive not just for our product to be unique but our people too. After all, wouldn’t it be boring if we were all the same? In short, we want to bring your whole self to work!