Park Experience & Leisure Growth Leader

Haven; Spittal; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Dining discounts

Haven Holidays discounts

Facilities access

National brand discounts

Job summary

Haven in the United Kingdom seeks a visionary Head of Park Experience & Leisure Operations to own the guest and owner journey across activities, entertainment, retail revenue and experiences. You will lead a cross-functional team, shaping strategy to maximise engagement, dwell time and spend while upholding safety and service standards.

Reporting to the General Manager, you will drive revenue, control costs, champion wellbeing, and ensure consistent experience delivery across the park, with a

Qualifications

• Senior leadership experience in hospitality, leisure or retail with a proven track record in guest experience and commercial performance.
• Expertise in guest and owner experience management, including NPS and advocacy.
• Strong knowledge of Health & Safety regulation, compliance and people processes in complex operations.
• Financially astute with experience managing budgets, labour and costs.
• Data-driven leader skilled with insights platforms to drive improvement.
• Strategic and operational leader across multiple functions and central teams.
• Inspirational, inclusive people leadership with focus on coaching and succession.

Responsibilities

• Own and deliver the park-level guest and owner experience strategy, turning insights into action.
• Drive cross-functional collaboration to enhance experience, engagement and spend.
• Lead and develop Team Managers, maintaining high engagement and performance.
• Oversee end-to-end guest and owner journeys, driving advocacy and loyalty.
• Ensure brand standards across Experience, Activities, Entertainment and Events.
• Champion Health & Safety, ensuring compliance and checks across parks.

Skills

Senior leadership

Guest experience management

NPS advocacy

Health & Safety compliance

Budget & cost control

Data-driven leadership

Cross-functional leadership

Coaching & succession

Safety culture

Job description

Haven in the United Kingdom seeks a visionary Head of Park Experience & Leisure Operations to own the guest and owner journey across activities, entertainment, retail revenue and experiences. You will lead a cross-functional team, shaping strategy to maximise engagement, dwell time and spend while upholding safety and service standards.

Reporting to the General Manager, you will drive revenue, control costs, champion wellbeing, and ensure consistent experience delivery across the park, with a