Paralegal Team Lead & Client Operations Manager

LGBT Great; Leeds; Hybrid; GBP 50,000 - 65,000; Full time

Job summary

Capsticks is seeking an operationally focused Team Manager in Leeds to lead the paralegal team delivering fitness to practise work for a major regulatory client. You will line-manage paralegals, balance workloads, and collaborate with fee-earners to ensure timely, high-quality delivery.

You will also provide hands-on operational support to the Client Account Lead, producing and interpreting management information, financial forecasts and client reporting.

Qualifications

• Experience of managing a paralegal or professional services team.
• Ability to manage workload, performance and wellbeing across a sizeable team.
• Strong communication skills for seniors and clients.
• Commercially aware with ability to review contractual arrangements.
• Comfortable operating in a client-facing, outcomes-focused environment.

Responsibilities

• Provide effective line management to the paralegal team, supporting performance and wellbeing.
• Oversee workload allocation and capacity planning to meet deadlines.
• Monitor delivery against targets and address risks or quality issues.
• Support complex queries with subject matter expert input.
• Lead onboarding, training and mentoring to build capability.
• Develop and maintain operational processes and procedures.
• Promote consistent ways of working and continuous improvement.
• Champion IT projects to improve delivery and reporting.

Skills

People management

Client relationship management

Operational reporting

Stakeholder engagement

Commercial awareness

Analytical thinking

Process improvement

Job description

Capsticks is seeking an operationally focused Team Manager in Leeds to lead the paralegal team delivering fitness to practise work for a major regulatory client. You will line-manage paralegals, balance workloads, and collaborate with fee-earners to ensure timely, high-quality delivery.

You will also provide hands-on operational support to the Client Account Lead, producing and interpreting management information, financial forecasts and client reporting.