Palace Host Guide - Kensington Palace (Seasonal)

Historic Royal Palaces; City Of London; On-site; GBP 10,000 - 40,000; Part time

Job summary

A renowned charitable organization in the City of London seeks seasonal staff for Kensington Palace. The role involves engaging visitors by telling the stories of the palace and providing exceptional customer service. Candidates should have experience in customer service and a flexible approach. Interest in history is a plus. The season runs from March 9, 2026, to November 8, 2026, with shorter contracts available until September 13, 2026. This position promises an enriching experience in a historic environment.

Qualifications

• Experience in customer service and working as part of a team.
• Positive and flexible approach, ability to adapt style and respond to visitor needs.
• Interest and knowledge in history advantageous but not necessary.

Responsibilities

• Proactively tell the palace and exhibition stories in an engaging style.
• Deliver history talks as part of the Kensington Palace offer.
• Provide high-level customer service to create memorable experiences.
• Support operational running as part of a team.
• Undertake cross-role working as required.

Skills

Customer service experience

Teamwork

Positive and flexible approach

Interest in history

Job description

About the role and about you

Historic Royal Palaces is the independent charity that loves and looks after six of the most wonderful palaces in the world. The palaces are the setting for the stories that shape us all and we want everyone to find themselves in the spaces and stories we share. We are looking for seasonal staff to support the operation of this exciting exhibition at Kensington Palace.

Responsibilities

• Proactively tell the palace and exhibition stories in an engaging and entertaining style while ensuring accuracy in the content.
• Deliver history talks as part of the Kensington Palace offer.
• Provide the highest level of customer service and create memorable customer experiences for all visitors while ensuring the day‑to‑day safety and security of our palaces, their collection and our guests.
• Support the operational running of the palace and the visitor experience as part of a team.
• Undertake cross‑role working as and when required.

Qualifications and experience

• Experience in customer service and working as part of a team.
• Positive and flexible approach, ability to adapt style and respond to visitor needs.
• Interest and knowledge in history advantageous but not necessary.

Season dates

Full season 9 March 2026 – 8 November 2026. Shorter contracts 9 March 2026 – 13 September 2026.

Closing date

18 January 2025.