Paediatric Support Medical Secretary

University Hospitals of North Midlands NHS Trust; Stoke-on-Trent; On-site; GBP 24,000 - 26,000; Part time

Job summary

An exciting opportunity has arisen for a part-time Paediatric Support Medical Secretary at a leading NHS trust. You will provide essential administrative support to the Child Health Directorate, ensuring effective communication and management of patient information. This role is vital for the smooth operation of services in a dynamic healthcare environment.

Qualifications

• Qualification with GCSE English or equivalent required.
• Experience in secretarial and/or clerical roles is essential.
• Typing experience necessary for correspondence.

Responsibilities

• Provide administrative support to the Child Health Directorate.
• Manage waiting lists and communicate appointment information.
• Sort and distribute incoming/outgoing information efficiently.

Skills

Typing skills

Knowledge of medical terminology

Ability to work under pressure

Confidentiality

Teamwork

Education

Good general education to include GCSE English or equivalent

Tools

Microsoft Office

Excel

Job description

Main area Paediatrics Grade Band 3 Contract Permanent Hours Part time - 15 hours per week (Thursday - Friday 08:30 - 16:30) Job ref 205-7027917-B

Employer University Hospitals of North Midlands NHS Trust Employer type NHS Site Royal Stoke University Hospital Town Stoke on Trent Salary £24,625 - £25,674 per annum, pro rata Salary period Yearly Closing 26/06/2025 23:59

Paediatric Support Medical Secretary

Band 3

Job overview

A vacancy has arisen for a Support Secretary within The Child Health Directorate at University Hospitals of North Midlands NHS Trust to work within a team of Administrative Staff providing secretarial and administrative support to our Division.

Main duties of the job

The post holder is required to support in the delivery of a comprehensive administrative service to a specialty team. This will involve waiting list management for Diabetes, Endocrinology, Oncology and Haematology, in accordance with the Patient Access Policy, communicating appointment and admission related information to patients and carers and typing correspondence as appropriate. The post holder will log referrals, make/amend appointments and deal with all queries that come in to the team.

The post holder will be responsible for sorting and distributing incoming/outgoing information in a timely manner. Application of the national rules and guidance is critical in relation to treating patients in a timely manner and chronologically, whether by clinical priority or in terms of length of wait.

Working for our organisation

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Detailed job description and main responsibilities

See attached Job Description.

Person specification

Qualifications

• Good general education to include GCSE English or equivalent

Knowledge, Skills, Training and Experience

• Secretarial and/or clerical experience.
• Typing skills or experience of typing letters and/or minutes
• Knowledge of medical terminology
• Knowledge of Excel
• Knowledge of Microsoft Office package
• Knowledge of patient administration and other related systems
• Knowledge of the hospital systems
• Secretarial/administrative experience in a hospital/care setting

Personal Qualities

• Able to use own initiative
• Ability to work as part of a team
• Ability to work in a demanding, pressurised environment
• Ability to manage large volumes of work with very fast turnaround
• Ability to work with confidential information

Important information about your application

• All correspondence will be sent to you via the email address you applied from. Please ensure you check your emails regularly.
• References - please ensure you provide email addresses for all referees for the last three years of employment.
• We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith or sexual orientation. Appointment will be based on merit alone.
• Flexible working will be considered in line with Trust policies
• New recruits are required to pay for their Disclosure and Barring Service check (and admin fee) prior to starting if the role requires a DBS check.
• We work with ‘trac.jobs’ to support out recruitment process. If you have any queries regarding this please read this privacy notice.

University Hospitals of North Midlands NHS Trust (UHNM) has been awarded the Gold Award for proudly supporting those who serve. We actively encourage applications from the Armed Forces community.

We will communicate with you regarding your job application via email. Please be aware that we cannot guarantee the security of any emails sent/received via non encrypted format.

If you would like support completing an application form, please contact the recruitment department on 01782 675533 where one of our trained assistants will be able to help

At UHNM we are fortunate to receive a high volume of applications for many of our roles, on this occasion we would reserve the right to close any advert early, therefore please apply without delay!

If you obtained your qualifications overseas, you will be required to provide an official government translation through ECCTIS (formerly known as NARIC). Please note, this is in addition to any professional registration requirements and not a replacement for your qualifications.

If you are currently in the UK on a visa, you must have at least six months remaining on your visa at the time of application to ensure sufficient time for the recruitment and training process associated with the role. The requirement of at least six months remaining on your visa does not apply to a Skilled Worker Visa, as a new Skilled Worker Visa would be required for a new role.

Employer certification / accreditation badges