Administrative Assistant - Paediatric Audiology

Lancashire Teaching Hospitals NHS Foundation Trust; Preston; Presencial; GBP 19.000 - 24.000; Jornada completa

Descripción de la vacante

Lancashire Teaching Hospitals NHS Foundation Trust is seeking an administrative front-of-house professional to support the paediatric audiology department. The role involves handling telephone queries, guiding patients and visitors, and maintaining accurate patient records.

Responsibilities include clinic preparation, post management, data entry into Auditbase, and representing the department in a courteous, professional manner on arrival.

Formación

• Numeracy and literacy skills required.
• Strong administrative skills.
• GCSE level Grade C or above.

Responsabilidades

• Respond to telephone queries from staff, patients and others and refer to the appropriate person.
• Communicate with staff, users and visitors using verbal, electronic, and written formats appropriate to the request.
• Prepare weekly clinics and support other administrative staff with clinic utilisation.
• Organise incoming and outgoing post, refer enquiries to the right person, and upload information to patient files.
• Use local or Trust case note tracking system.
• File reports and results, maintain patient files, and perform ad hoc administrative duties.
• Data entry into Auditbase.
• Act as Front of House ambassador, representing the paediatric audiology department professionally.

Conocimientos

Numeracy and literacy skills

Administrative skills

Educación

GCSE level Grade C or above

Herramientas

Auditbase

FLEX

Evolve

MS Office 365

Descripción del empleo

Detailed job description and main responsibilities

• Responding to external and internal telephone queries from staff, patients and others and referring to appropriate person.
• Communicates with a range of staff, users and visitors to the Trust / Department utilising a variety of communication methods including verbal, electronic and passing information in a format that is appropriate to the individual request
• To prepare weekly clinics and ensure other administrative staff are supported with clinic utilisation.
• Organising incoming and outgoing post, referring enquires to appropriate person if necessary, photocopying relevant information and uploading information to the patient files
• Utilisation of local or Trust case note tracking system
• Filing of reports and results, patient files ad hoc administrative duties
• Data Entry into Auditbase
• Perform an ambassadorial role, representing the paediatric audiology department "Front of House" service acting in a professional, courteous and customer-focused manner at all times. Checking in patients on arrival.

Person specification

Qualifications & Education

Essential criteria

• Numeracy and literacy skills
• Administrative skills
• Educated to GCSE level Grade C and above

Desirable criteria

• Knowledge of auditbase, FLEX, Evolve or any other NHS systems
• MS Office 365

Knowledge & Experience

Essential criteria

• Previous experience of working with the public
• Aware of the concept and application of patient confidentiality
• Administrative experience and experience of working in a front of house position

Desirable criteria

• Previous experience of working in a health care or related setting with the public

We are committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership, neurodiversity or veteran status are encouraged to apply for this post. Our Statement on the Recruitment of Ex-Offenders is available