Packaging Compliance Account Manager | Customer Success

Beyondly Global Ltd; Skipton; Hybrid; GBP 27,000 - 35,000; Full time

Benefits offered by this job

Salary 26,550 GBP + bonus (performance

25 days holiday + holidays/birthday

Flexible and hybrid working

Private medical insurance incl. dental

4x salary life insurance

Personal & professional development

Team building events

Perkbox access

Volunteer opportunities

Job summary

Beyondly is seeking a Customer Service Account Manager to join its Packaging services team. You will be the face of the Packaging compliance team, delivering high-quality data verification support, ensuring a positive customer experience and building strong relationships with members.

The role involves interpreting complex legislation, providing regulatory guidance, and supporting data submissions and audits.

Qualifications

• Experience in a customer-facing role
• Full UK driving licence required

Responsibilities

• Act as the named account manager for allocated packaging compliance members, delivering excellent customer service and acting as their primary point of contact using a "phone first" approach.
• Provide technical and regulatory support to allocated members, interpreting complex legislation in the context of customer business activities (full training on the regulations will be given) including data submissions, recycling fee estimates, explanation of market fluctuations and compliance guidance.
• Verification of customer data submissions to the regulator, collaborating with the wider packaging team to ensure accurate and timely submissions.
• Conduct customer meetings and audits (On-site, via desktop, or by telephone), providing assistance with recommendations from regulator audits.
• Build strong relationships with members to support retention, identify cross-selling opportunities and contribute to company growth targets
• Administrative support including updating of customer details, data resubmissions, customer base communications and other quality checks.
• Proactively contribute to improving the packaging service delivery including customer experience, internal processes, efficiencies and developing new customer resources.

Skills

Customer service

Account management

Regulatory knowledge

Data verification

Tools

Excel

Job description

Beyondly is seeking a Customer Service Account Manager to join its Packaging services team. You will be the face of the Packaging compliance team, delivering high-quality data verification support, ensuring a positive customer experience and building strong relationships with members.

The role involves interpreting complex legislation, providing regulatory guidance, and supporting data submissions and audits.