Customer Success & Account Support Specialist

Active Packaging Ltd; United Kingdom; On-site; GBP 22,000 - 28,000; Full time

Job summary

Active Packaging Ltd is looking for an Internal Account Executive to enhance their customer support team. This position involves supporting a defined group of customers while ensuring exceptional service standards.

The ideal candidate should be proactive, organised, and detail-oriented, with strong communication skills. Key responsibilities include handling customer queries, preparing quotes, and building lasting relationships. Experience with Microsoft Office, as well as familiarity with SAP or Hubspot, would be advantageous.

Located in Omagh, the role offers an opportunity to thrive in a dynamic environment.

Qualifications

• Strong customer service experience.
• Ability to handle customer queries efficiently.
• Experience in a fast-paced environment.

Responsibilities

• Act as a key point of contact for customers.
• Prepare quotes and documentation for customers.
• Monitor orders and communicate progress to customers.
• Build and maintain relationships with customers.

Skills

Excellent communication skills

Organisational skills

Proactive mindset

Attention to detail

Interpersonal skills

Tools

Microsoft Office

SAP

Hubspot

Job description

Active Packaging Ltd is looking for an Internal Account Executive to enhance their customer support team. This position involves supporting a defined group of customers while ensuring exceptional service standards.

The ideal candidate should be proactive, organised, and detail-oriented, with strong communication skills. Key responsibilities include handling customer queries, preparing quotes, and building lasting relationships. Experience with Microsoft Office, as well as familiarity with SAP or Hubspot, would be advantageous.

Located in Omagh, the role offers an opportunity to thrive in a dynamic environment.