Account Lead: Customer Success & Operations

Berlin Packaging EMEA; Hadleigh; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Perk Box Membership

Non Sales bonus scheme

Company contributing Pension Scheme

25 days holiday, plus bank holidays

Job summary

Berlin Packaging is seeking an Account Coordinator to support Customer Service across multiple business units. You will manage customer accounts, handle day-to-day contact, process orders, quotations, invoicing, stock, and logistics, coordinating with internal teams and suppliers to ensure product availability and on-time delivery.

Working in a fast-paced environment, you will build strong relationships with customers, assist with purchasing activities, and support the sales team with data and

Qualifications

• Office-based customer service or internal sales support experience.
• Ability to manage multiple tasks with strong attention to detail.
• Clear verbal and written communication skills.
• Collaborative work style in a fast-paced team.
• Professional, reliable and adaptable attitude.
• MS Office proficiency; experience with Sage 200 and Salesforce is a plus.

Responsibilities

• Account management and handling day-to-day customer contact.
• Process orders, quotations, invoicing, stock and logistics.
• Coordinate with procurement, logistics and inventory teams.
• Liaise with suppliers on inventory availability and delivery dates.
• Provide data and operational support to the external sales team.
• Assist with purchasing activities and ensuring vendor specs meet timelines.

Skills

Customer service

Multi-tasking

Communication

Teamwork

Professionalism

Attention to detail

Tools

Excel

Sage 200

Salesforce

Job description

Berlin Packaging is seeking an Account Coordinator to support Customer Service across multiple business units. You will manage customer accounts, handle day-to-day contact, process orders, quotations, invoicing, stock, and logistics, coordinating with internal teams and suppliers to ensure product availability and on-time delivery.

Working in a fast-paced environment, you will build strong relationships with customers, assist with purchasing activities, and support the sales team with data and