PA to Director of Operations and Quality

Avante Care & Support; Ospringe; Presencial; GBP 30.000 - 32.000; Jornada completa

Descripción de la vacante

Avante Care & Support is seeking a highly organised PA/Administrator to support the Director of Operations & Quality in Faversham. The role covers governance, quality assurance, and operational reporting, with a focus on accurate minute-taking and action tracking.

You will manage calendars, prepare reports, and foster efficient processes while maintaining confidentiality in a regulated environment. This role is based at our head office with occasional travel.

Formación

• Experience in PA/administrative role supporting senior stakeholders.
• Experience preparing agendas and minutes; maintaining action trackers.
• Excellent written and verbal communication skills.
• Proficient in MS Office (Excel, Word, PowerPoint).
• Ability to manage multiple priorities in a fast-paced environment.

Responsabilidades

• Provide high-quality PA and administrative support to the Director.
• Manage a busy diary, coordinate meetings, audits and preparation.
• Attend meetings, take minutes, track actions through to completion.
• Support governance and quality assurance with agendas, packs, minutes and action logs.
• Produce reports, presentations and correspondence related to quality and performance.
• Maintain systems and processes linked to operational performance and quality.
• Assist with audits, inspections and action tracking.
• Respond to queries on procedures, policies and quality standards.
• Coordinate internal meetings and leadership sessions.
• Handle invoices, purchase orders and supplier relationships.

Conocimientos

Minute taking

Diary management

Organisational skills

Discretion & confidentially

Communications

Educación

GCSE English & Maths

Level 3 Business Administration

CIPD Level 3 interest/qualification

Herramientas

Microsoft Office

Descripción del empleo

Job Introduction

PA / Administrator – Operations & Quality

Faversham, Kent

Monday to Friday, 8:00am – 4:00pm

£30,000 – £32,000 per annum (DOE)

About The Role

We are looking for a highly organised and proactive PA / Administrator to support our Director of Operations & Quality at Avante Care & Support. This is a key role at the heart of the organisation, providing dedicated one-to-one support to the Director while helping to ensure the smooth running of operational and quality functions across the organisation. If you enjoy variety, take pride in being well organised, and are confident managing multiple priorities, this is a fantastic opportunity to make a real impact.

What You'll Be Doing

• Providing high-quality PA and administrative support to the Director.
• Managing a busy diary, coordinating meetings, audits and ensuring thorough preparation.
• Attending meetings, taking accurate and comprehensive minutes, and ensuring actions are recorded, distributed and tracked through to completion.
• Supporting governance and quality assurance processes through the preparation of agendas, meeting packs, minutes and action logs.
• Producing professional reports, presentations and correspondence, including quality and performance reports.
• Maintaining and improving systems, records and processes linked to operational performance and quality compliance.
• Supporting governance and quality assurance processes, including audits, inspections and action tracking.
• Responding to queries from managers and colleagues on operational procedures, policies and quality standards.
• Coordinating internal meetings and events, including operational reviews, quality meetings and leadership sessions.
• Managing invoices, purchase orders and supplier relationships.
• Supporting internal communications, including updates on performance, quality initiatives and organisational improvements.
• Carrying out research and supporting project work linked to service improvement and operational delivery.

About You

You will be organised, detail-focused and confident working in a fast-paced environment, with the ability to build strong working relationships across all levels of the organisation.

We Are Particularly Looking For Someone Who

• Has experience in a PA or administrative role, ideally within operations, quality, health and social care, or another regulated environment.
• Has experience preparing agendas, taking accurate minutes and managing meeting action trackers.
• Communicates clearly and professionally, both verbally and in writing.
• Is confident using Microsoft Office, particularly Excel, Word and PowerPoint.
• Can manage competing priorities and remain calm under pressure.
• Takes a proactive approach and enjoys solving problems and improving processes.
• Understands the importance of discretion, confidentiality and accuracy.

Skills & Experience

• Proven experience supporting senior stakeholders.
• Strong minute-taking skills, with the ability to accurately capture discussions, decisions and actions.
• Excellent organisational and time-management skills.
• Experience producing reports, performance data and presentations.
• Comfortable working with data, audits and maintaining accurate records and systems.
• Ability to work independently and collaboratively as part of a team.

Qualifications

• GCSEs (or equivalent) in English and Maths.
• Level 3 Business Administration qualification (or working towards).
• CIPD Level 3 qualification (or an interest in working towards this).

Why Join Us?

• Be part of a values-driven organisation making a meaningful difference to people's lives.
• Work closely with senior leadership and gain valuable experience in operations and quality.
• Access opportunities for ongoing learning and professional development.
• Join a supportive and collaborative working environment.

Additional Information

• Based at our Head Office in Faversham.
• Occasional travel may be required.
• Flexibility is important in this varied and rewarding role.