Owner Experience Specialist (Maternity Cover)

Unity Holidays; Brean; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Holiday park discounts

Food & Drinks discounts

Leisure facilities access

Training & development

Employee assistance programme

Unity Champion awards

Coastal location

Team recognition

Job summary

Unity Holidays is seeking an enthusiastic Owner Experience Advisor (Maternity Cover – Fixed Term 1 year) to manage the owner journey with warmth and professionalism. You will handle enquiries, admin tasks and payments, ensuring owners feel valued and supported throughout their time with Unity.

The role requires strong communication, multitasking and data accuracy, with a focus on delivering exceptional service in a fast-paced environment.

Qualifications

• Strong customer service and communication skills.
• Ability to build relationships and manage expectations effectively.
• Excellent organisational skills with the ability to multitask.
• High attention to detail and accuracy.
• Confident using IT systems and administrative tools.
• A proactive, solutions-focused approach.

Responsibilities

• Be the first point of contact for all Holiday Home Owner enquiries, providing a professional and friendly service.
• Welcome owners and visitors, creating a warm and positive first impression.
• Respond to enquiries via phone, email and in person in a timely and effective manner.
• Support owners with account queries, payments and general administration.
• Manage owner account records, ensuring accuracy and attention to detail.
• Assist with debt management processes in a professional and customer-focused way.
• Generate owner passes and support with access requirements.
• Coordinate and administer services such as subletting, pitch enhancements and owner upgrades.
• Liaise with Maintenance and other departments to report and resolve issues efficiently.
• Support the planning and delivery of owner events and communications.
• Provide clear and accurate information about the park, facilities and services.
• Maintain accurate records, notes and reports in line with company processes.
• Uphold all GDPR, financial and company compliance standards.

Skills

Customer service

Communication

Organization

Attention to detail

IT systems

Proactive

Tools

ParcVu

Job description

Unity Holidays is seeking an enthusiastic Owner Experience Advisor (Maternity Cover – Fixed Term 1 year) to manage the owner journey with warmth and professionalism. You will handle enquiries, admin tasks and payments, ensuring owners feel valued and supported throughout their time with Unity.

The role requires strong communication, multitasking and data accuracy, with a focus on delivering exceptional service in a fast-paced environment.